Overview
Type of Requisition: Regular Clearance Level Must Currently Possess: Top Secret Clearance Level Must Be Able to Obtain: Top Secret/SCI Public Trust/Other Required: None Job Family: Technical Documentation Job Qualifications: Skills: Customer Service, ITIL Methodologies, Knowledge Management, Knowledge Management Tools, Technical Documents Certifications: None Experience: 8 + years of related exper
Full job description
Type of Requisition: Regular Clearance Level Must Currently Possess: Top Secret Clearance Level Must Be Able to Obtain: Top Secret/SCI Public Trust/Other Required: None Job Family: Technical Documentation Job Qualifications: Skills: Customer Service, ITIL Methodologies, Knowledge Management, Knowledge Management Tools, Technical Documents Certifications: None Experience: 8 + years of related experience US Citizenship Required: Yes Job Description: General Dynamics Information Technology seeks a highly skilled Service Desk Knowledge Manager to support a military service desk environment. This is a one-deep position, meaning the individual will be solely responsible for developing, maintaining, and optimizing the knowledge management system to improve service desk efficiency and effectiveness. The ideal candidate will have strong technical expertise, exceptional organizational skills, and experience in knowledge management, IT service management (ITSM), and military IT environments. This role is perfect for a proactive knowledge management professional who thrives in a dynamic IT service desk environment and is committed to optimizing support processes through structured documentatio
How to apply: https://www.themuse.com/jobs/generaldynamicsinformationtechnology/service-desk-knowledge-manager
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