Overview
Monitor and improve customer-service quality across KSB Commercial Bank branches, call-center and digital channels.
Full job description
Develop and monitor service standards, analyze NPS and other quality metrics, review complaints and feedback, coordinate mystery-shopping work, identify service gaps, prepare quality reports, contribute to staff training and support regulatory reporting on customer-service quality.
Requirements & qualifications
Higher education in economics, management, psychology or a related field; at least 2 years of banking or service-sector experience; knowledge of NPS, CSI and mystery-shopping methods; analytical reporting and presentation skills; knowledge of National Bank customer-service requirements and Microsoft Office.
Tips for this job
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Verification notes
Verified on KSB Commercial Bank's current employer-controlled vacancy page on 8 September 2026. The page identifies a Bishkek head-office role and provides an active inline application form; no closing deadline, salary, sponsorship or vacancy count was inferred.
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