Service Technician

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Key Responsibilities:

• Identify and diagnose mechanical and technical problems using computerized diagnostic equipment in accordance with manufacturer and brand processes.
• Perform vehicle repair and maintenance work as specified in repair orders with efficiency and accuracy.
• Carry out repairs in accordance with dealership and manufacturer standards, instructions, and technical procedures, including relevant technical information and diagnostic systems.
• Diagnose the root cause of vehicle malfunctions and carry out repairs once customer authorization has been obtained.
• Conduct comprehensive multi-function vehicle inspections and make appropriate recommendations to ensure vehicle safety, reliability, and performance.
• Communicate regularly with the Parts Advisor and Team Leader to effectively manage repair progress, parts requirements, production, and customer expectations.
• Accurately document all work performed, findings, and recommendations on the relevant repair orders.
• Maintain and manage an inventory of standard technician tools and ensure they are kept in good working condition.
• Stay up to date with manufacturer technical bulletins, service updates, and the latest repair and diagnostic procedures.
• Participate in manufacturer-sponsored technical training and development programs as required.
• Follow all dealership and manufacturer quality, safety, and technical standards.
• Provide professional and high-quality service to deliver an exceptional customer experience and support customer loyalty.
• Perform other duties and responsibilities as assigned by the Service Manager.

Role Purpose

To accurately diagnose, repair, and maintain customer vehicles in accordance with dealership and manufacturer standards, ensuring vehicle safety, reliability, and performance while delivering an exceptional customer experience and supporting long-term customer loyalty.

What We're Looking For:

Experience: Minimum of 3 years of relevant experience as an Automotive Technician or Service Technician in a similar position, preferably with the relevant automotive brand.

Education: High Diploma in Mechanics or a related automotive discipline.

Certification: Brand Basic Qualification Certificate is required.

Technical Skills: Strong knowledge of vehicle mechanical systems, diagnostics, repair, and maintenance. Ability to use computerized diagnostic equipment and follow manufacturer repair procedures and technical instructions.

Languages: Fluency in English is essential.

Computer Skills: Computer literate with the ability to use computerized diagnostic systems and relevant workshop software.

Personal Attributes: Strong attention to detail, technical aptitude, problem-solving skills, teamwork, accountability, effective communication, customer focus, and commitment to delivering high-quality workmanship.

Why Join Ali & Sons?

At Ali & Sons, we are committed to excellence, innovation, and delivering exceptional customer experiences. As part of one of the UAE's most respected and diversified business groups, you will benefit from:

• A professional and collaborative work environment.
• Opportunities for technical learning, development, and career growth.
• Exposure to internationally recognized automotive brands and advanced vehicle technologies.
• Access to manufacturer-led training and technical development opportunities.
• A culture that values teamwork, professionalism, and continuous improvement.
• The opportunity to develop your career within a leading automotive aftersales business.

Ready to Build Your Career with Ali & Sons?

If you are an experienced automotive technician with strong diagnostic and repair skills, manufacturer experience, and a passion for delivering safe, reliable, and high-quality vehicle service, apply now and become part of the Ali & Sons team.

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