ServiceNow Project Manager

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a ServiceNow Project Manager based in the United States. This role leads ServiceNow platform operations and delivery for a federal government environment, serving as the primary management point of accountability. You will oversee delivery, staffing, priorities, performance, quality, risks, customer communications, transitions, and multi-vendor coordination. The position requires balancing operational stability with releases, security activities, incidents, and evolving backlog demands. You will coordinate cross-functional teams spanning platform operations, architecture, engineering, implementation, testing, and business analysis. A key focus is maintaining measurable service performance, contractual commitments, delivery continuity, and evidence-based reporting. You will also lead transitions, executive escalations, production governance, and customer-facing communications in a complex technology environment. This is a full-time remote opportunity requiring U.S. citizenship and the ability to satisfy applicable federal background-investigation requirements.

Serve as the primary management interface for task-order execution, coordinating Government, prime/subcontractor, and multi-vendor dependencies while respecting Government decision authority. Plan, prioritize, and direct work across ServiceNow platform operations, architecture, engineering, implementation, testing, and business-analysis functions. Balance urgent operational restoration with committed releases, security requirements, control deadlines, and prioritized backlog delivery. Own staffing activities, including onboarding, offboarding, backfill planning, leave and coverage management, key-personnel substitutions, and continuity of service. Manage demand and capacity using ServiceNow SPM or equivalent work-management practices, identifying when work represents standard fixed-price execution versus Government-directed surge requirements. Own service-performance governance, including SLA, KPI, and OPI calendars, source-data quality, dashboards, exceptions, dependencies, corrective actions, and performance validation. Maintain integrated schedules, milestones, sprint and release plans, risks, issues, decisions, actions, dependencies, and deliverables within ServiceNow. Ensure weekly, biweekly, monthly, quarterly, and release-related reporting is complete, accurate, traceable, and supported by operational evidence. Coordinate production control, release readiness, architecture and security governance, and cross-team decisions with technical and governance stakeholders. Lead incoming and outgoing service transitions, including transition plans, work breakdown structures, access and onboarding readiness, live-environment validation, knowledge transfer, documentation, and operational artifact migration. Track customer satisfaction, feature adoption, business value, platform maturity, and continuous-improvement outcomes, converting approved opportunities into prioritized work. Lead major-service communications and executive escalations by providing clear operating status, accountable owners, decision points, expected updates, and closure evidence. Requirements 4+ years of project or program management experience, including leadership of complex technology delivery or operations teams. 3+ years of experience leading ServiceNow implementations, platform operations, or managed ServiceNow delivery within a multi-team environment. Demonstrated experience with Agile delivery methodologies, ServiceNow SPM or comparable work-management practices, service-level performance management, and fixed-price capacity planning. Proven ability to manage staffing, transitions, risks, issues, dependencies, release commitments, customer communications, and measurable service outcomes. Project management certification such as PMP or equivalent, where required by the applicable labor category. Agile/Scrum and DevOps certifications are strongly preferred. Strong executive communication, prioritization, negotiation, stakeholder management, and decision-making skills. Ability to operate effectively in complex, multi-vendor, and highly regulated environments. Experience with federal consulting or financial-regulatory environments is preferred. Experience operating ServiceNow within a multi-vendor enterprise environment is an advantage. Familiarity with ServiceNow-native SLA/KPI dashboards, constrained transition periods, and evidence-based contract performance reporting is preferred. U.S. citizenship is required. Must be able to satisfy High Risk IT background-investigation and sensitive-information requirements. Benefits Salary range of $140,000–$160,000 USD , with actual compensation determined based on factors such as skills, experience, training, location, and benefits eligibility. Fully remote work opportunity. Comprehensive medical, dental, and vision insurance beginning the first month after joining. 401(k) plan with immediately vested employer contributions; no employee matching contribution is required. Generous paid time off policy. One additional paid wellness day per calendar year. Ten paid federal holidays. Pet insurance. Tuition reimbursement. Internal training programs and company-sponsored industry certifications. Team-building activities, community volunteering, wellness events, and other employee engagement activities. Quarterly headquarters days and family-focused events. Collaborative and supportive working environment. Reasonable workplace accommodations available in accordance with applicable accessibility requirements.

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