Overview
Build and maintain deep customer relationships as a trusted advisor, guiding stakeholders on the right mix of services, setting clear expectations on delivery, and driving customer satisfaction and Unified renewals. Lead customer sales, value proposition and compete discussions. Actively listen to customers, understand their vision, and align solutions to meet their needs through consultative selling and subsequent delivery engagements. Ensure customer satisfaction and exceed expectations. Orchestrate the Services sales relationship with the core account team, coordinating across account, specialist, partner, and customer success roles to bring the right resources together and ensure a seamless customer experience. Proactively develop deep knowledge of customer business priorities, industry trends, and regulatory landscape, and use this insight to shape intentional customer conversations
Full job description
Full Job Description
Build and maintain deep customer relationships as a trusted advisor, guiding stakeholders on the right mix of services, setting clear expectations on delivery, and driving customer satisfaction and Unified renewals. Lead customer sales, value proposition and compete discussions. Actively listen to customers, understand their vision, and align solutions to meet their needs through consultative selling and subsequent delivery engagements. Ensure customer satisfaction and exceed expectations. Orchestrate the Services sales relationship with the core account team, coordinating across account, specialist, partner, and customer success roles to bring the right resources together and ensure a seamless customer experience. Proactively develop deep knowledge of customer business priorities, industry trends, and regulatory landscape, and use this insight to shape intentional customer conversations, position advanced cloud and artificial intelligence solutions, and drive adoption and consumption. Deliver operational deal excellence by managing collaboration time effectively and applying effective qualification criteria. Own the sales cycle from account planning, new pipeline generation through to deal closure and subsequent expansion opportunities. ensuring efficient pre-sales processes and driving cloud consumption. Maintain operational excellence & orchestration in demand generation, pipeline management and execution. Be deliberate about self-development to more effectively drive solution level discussions to address customer's business needs. Bachelor's Degree with relevant consultative sales experience in the commercial or public sector (e.g. finance, local government), or a related field, OR equivalent practical experience. Bachelor's Degree in Business, Information Technology (IT), or a related field, with extensive consultative sales experience in the commercial or public sector (e.g. finance, local government), or a related field, OR equivalent practical experience.
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