Overview
ARE YOU INTERESTED IN JOINING AN INNOVATIVE LOGISTICS TECHNOLOGY COMPANY?
Full job description
ARE YOU INTERESTED IN JOINING AN INNOVATIVE LOGISTICS TECHNOLOGY COMPANY?
Loadsmart is a growth-stage technology company valued at over $1 billion (a true Tech Unicorn)!
We are a collection of industry veterans and user-centered engineers using innovative technology to fearlessly reinvent the future of freight by helping shippers, brokers, warehouses and carriers to move more with less.
With headquarters in Chicago and a globally distributed remote team, Loadsmart continues to attract top talent committed to driving meaningful change. We seek professionals who embody our core values: curiosity, clarity, results, commitment, and teamwork.
In the SRE, Tech Lead role you will build and maintain the company's internal platform, driving operational excellence and empowering the entire engineering team. You should have experience in analyzing, proposing, and implementing safer systems and processes. Collaborating closely with engineering squads across platform engineering, you will ensure our applications are both safe and reliable. As a hands-on leader, you will stay actively involved in technical work while collaborating closely with internal stakeholders and engineering squads across the organization to ensure our applications are both safe and reliable. DEPARTMENT: Engineering LOCATION: Anywhere in Brazil - Remote
Collaborate with and support our creative, tight-knit development team.
Design, deploy, and operate Loadsmart's critical systems while balancing reliability, cost, and agility.
Play a key role in driving reliability projects with engineering teams.
Utilize your intuitive problem-solving skills and contagious positive attitude to tackle challenging and exciting issues, inspiring those around you.
Collect metrics and understand their business impact, encouraging the team to do the same.
Perform troubleshooting and root-cause analysis of system operation issues.
Be accountable for the platform's Service Level Agreements and Objectives.
Provide infrastructure support during off-hours as needed
Take ownership of software infrastructure projects
Seek, give, and receive constructive feedback through code and specification reviews.
Familiarity with AI agents and agentic workflows, applying AI across the SDLC (AI-assisted coding), LLMs, MCP servers/gateways, and how emerging AI tooling can improve reliability and operations is a plus.
1-3 years leading Reliability Work across multiple engineering squads
Over 5 years of experience in Cloud Computing, SRE/DevOps
Proven experience collaborating with internal stakeholders across multiple engineering squads
Strong project management skills with a demonstrated ability to delegate and mentor team members
Proficient in English communication (both written and spoken) to collaborate in an international team with native and non-native English speakers
Detail-oriented with high initiative and self-motivation
Strong understanding of software engineering principles and how systems work under the hood
In-depth knowledge of modern networking and operating systems
Proficiency in AWS, cloud environments, containers, Kubernetes, Docker, and DevOps engineering, including managing tests and CI/CD pipelines
Familiarity with automation tools and provisioners like Terraform, Ansible, or Chef
Solid troubleshooting and system engineering experience in UNIX/Linux production environments
Experience with monitoring, alerting, and incident management
Proficiency in automating tasks with scripting languages like Python, Bash, etc
Experience or exposure to PostgreSQL and DBA responsibilities is a plus
Fluent in English (both written and spoken); comfortable interacting with native English speakers daily.
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