SMB Customer Success Manager - Americas

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a SMB Customer Success Manager - Americas based in United States. This is a mid-level Customer Success opportunity supporting early-stage customers as they build effective and scalable hiring practices. You will help customers adopt a complex recruiting technology platform, solve challenging problems, and develop long-term practices that drive successful outcomes beyond initial onboarding. The role combines customer support, product expertise, proactive problem-solving, and operational project ownership. You will work within a pooled 1 customer model, providing responsive guidance through shared channels and customer calls while ensuring customers can access the right resources when they need them. You will also lead medium and large-scale projects that improve onboarding, engagement, retention, documentation, webinars, and internal workflows. Success in this role requires curiosity, strong communication, attention to detail, and the ability to independently understand complex customer needs and develop practical solutions. This is an opportunity to work with talented cross-functional teams in a fast-moving environment where you can directly influence both customer outcomes and the evolution of Customer Success practices.

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