Social Impact Manager

Redwood Credit Union is seeking a Social Impact Manager, who will be responsible for all operational aspects of Redwood Credit Union’s (RCU’s) community, financial wellness, and social impact programs, as well as oversight of the Redwood Credit Union Community Fund (RCUCF). Responsible for comprehensive program leadership including program development, planning, budgeting, execution, measurement and reporting, as well as staff hiring and management. Serve as an ambassador for RCU in the community, strengthening the organization’s reputation and brand through strategic visibility and relationship-building across RCU’s field of membership. The overall focus of this position is to strategically build, enhance and sustain exceptional community, financial wellness, and social impact programs that position RCU as a visible, contributing, and trusted community partner in all communities that RCU serves and supports.

Key Responsibilities Program Operations: o Reporting directly to the VP/ Community & Social Impact, plan, develop, budget, implement, manage, monitor, and report on all aspects of RCU’s community, financial wellness, and social impact programs. o Help develop annual program plans and budgets in collaboration with leadership, staff, and strategic partners; monitor progress and assess impact throughout the year. o Hire, supervise, coach, and develop team members; establish goals, conduct performance evaluations, and support training and professional growth. o Oversee program execution and reporting, ensuring tools and processes effectively track performance and outcomes. o Partner cross‑functionally with departments across RCU to ensure aligned, effective delivery of community, financial wellness, and social impact programs with meaningful results. o Ensure there are efficient procedures and processes in place to maximize operational efficiencies while ensuring exceptional results. o Oversee timely updates to RCU’s website, intranet, and communication platforms related to community, financial wellness, and social impact programs. o Collaborate with RCU’s marketing and public relations/communications staff to develop and amplify social impact stories, and generate visibility and engagement in RCU’s community, financial wellness, and social impact programs. o Prepare and deliver presentations and/or training to internal and external audiences regarding RCU’s community, financial wellness, and social impact programs. RCU Community Fund Oversight: o Provide oversight of staff execution of the RCU Community Fund operations, fundraising (excluding grant writing), and storytelling. Company & Department Support: o Manage and support companywide campaigns such as the annual employee giving campaign and others to ensure successful planning, engagement, and execution. o Ensure accuracy and consistency through quality control, proofreading, and review of reports and communications. o Support and serve in the absence of the VP/ Community & Social Impact and SVP/Community, Advocacy & Employee Engagement on items related to community, financial wellness, and social impact programs. o Provide support and expertise to individuals, groups, and committees to complete short- and long-term projects and initiatives. Other Functions: o Perform other duties as assigned. o Participate in community events, community volunteer boards & associations.

Join us and discover why you'll love working at Redwood Credit Union!

ABOUT REDWOOD CREDIT UNION (RCU): At Redwood Credit Union, our mission is to passionately serve the best interests of our Members and communities. Since 1950, we have been dedicated to supporting the financial well-being of our Members through better rates, low or no fees, and best-in-class customer service. Our purpose is to inspire hope and elevate the financial well-being of our communities one person at a time, through good times and bad.

As a not-for-profit financial institution, we are committed to a people-first approach, which is reflected not only in how we serve our Members, but also in how we treat our employees. Our leadership team is deeply focused on fostering a culture of heart and empathy, integrity, passion, inclusion, meaningful relationships, excellence, and ensuring financial well-being for all.

Why work for Redwood Credit Union? • 21st largest credit union in the U.S. and the largest financial institution based in the North Bay • Recognized by Newsweek as one of "America's Best Credit Unions 2026" • Awarded a 5-Star Bauer Rating • Recognized by Newsweek as one of "America's Greatest Midsize Workplaces 2026" • Top Corporate Philanthropists (#24) - San Francisco Business Times • Voted Best Places to Work in the North Bay 21 years in a row • World-class Employee Engagement scores • Rated Superior in Service by more than 90% of Members, surveyed by SF Gate • Industry leading Net Promoter Scores across the U.S.

Previous leadership experience in nonprofit, community engagement, or social impact programs on behalf of large- scale/multi-faceted organizations. Excellent project and event management skills. Ability to multi-task, manage multiple priorities and meet deadlines. Strong analytical skills with the ability to interpret data, evaluate program effectiveness, and translate insights into strategic recommendations. Strong organizational skills with high attention to detail and quality control. Exceptional communication skills, including written, oral and presentation skills with an excellent grasp of English language including grammar and punctuation. Demonstrated ability to lead, motivate, and develop high-performing teams. Proven ability to build relationships, collaborate across teams, and motivate cross-functional working groups. Proficient in MS Office and comfortable learning and using online tools and platforms. Working knowledge of consumer financial services industry is preferred.

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