Software Engineer

Full Job Description

AirHelp is a global travel tech company on a mission to make every journey smoother. We built our name helping millions of travellers claim the flight compensation they're owed - and that's now the foundation of a broader platform of travel protection and convenience products spanning the entire journey.

We're hiring a Software Engineer to help us build and scale core systems that power AirHelp’s mission: helping travellers around the world travel with confidence - protected when disruptions hit, supported at every step of the journey.

This isn’t just another feature factory role. You’ll take full ownership of technical challenges that directly affect the experience of millions of users and the productivity of our teams! If you're motivated by shipping fast, solving real problems, and working in a high-trust, low-politics environment where your output actually matters, this is for you.

Location: Kraków, Gdańsk or Warsaw Working type: Hybrid

What you can expect from us

• Opportunity to build high-leverage features and tooling for the core business domains that directly impact the travel experience for millions of users.
• Culture that promotes good engineering practices, high-quality code, and continuous improvement.
• Daily deployments to production, ensuring fast impact and iterative development.
• Access to a modern tech stack and a variety of functional areas, including:
• Backend: Ruby/Rails, Golang, Python
• Frontend: React, JavaScript, TypeScript
• Databases: PostgreSQL
• Infrastructure: AWS, Docker, Kubernetes
• Monitoring: ELK/Grafana, Sentry, GitHub Actions CI/CD
• Testing: Bruno (API), Playwright (E2E), k6 (performance)

What you’ll do:

• Ship production-ready code daily across the systems that power the whole traveller journey - from claims, legal automation, and global payouts to real-time flight-disruption protection, travel products, and the APIs that deliver them to partners.
• Design and scale services for performance, uptime, and long-term maintainability - measured in milliseconds, not abstract metrics.
• Improve internal developer velocity by contributing to tools, CI/CD pipelines, and infrastructure as code.
• Influence architectural decisions and lead initiatives to modernize or optimize critical parts of the platform.
• Mentor peers and drive engineering standards through code reviews, testing discipline, and documentation.

What sets you apart:

• 3–5+ years of hands-on software engineering experience
• Strong skills in at least one of our core technologies - Ruby/Rails, Golang, Python, Node, React, JavaScript, TypeScript
• Solid understanding of relational DBs (PostgreSQL preferred).
• Comfort working across the entire SDLC: from problem framing to deploying and monitoring production.
• Ownership mindset: You don’t wait for tickets - you find problems and solve them.
• Strong testing discipline (unit, integration, e2e).
• Experience in cloud-based environments (especially AWS).
• Clear communication, constructive feedback, and a focus on outcomes.

Bonus: Want to get a feel for the team? Check out our open-source contributions or tech blog to see how we think and build.

Why AirHelp:

• Fast Impact: We deploy daily. Your work goes live and makes a difference fast.
• Culture of Autonomy: No micromanagement, no politics. Just builders building.
• Growth Investment: Dedicated learning days, personal development plans, internal workshops, mentorship, and language classes.
• Perks: Private healthcare, wellness budget, travel stipend, gym/transport subsidy, AirHelp services for free, and more.

At AirHelp, we're on a mission to make the world of travel better. Since our foundation in 2013, we've assisted over 2.7 million passengers in receiving their rightful compensation, and we've protected over 9 million travelers through our membership program, AirHelp+. With a global team of 400 AirHelpers speaking 19 languages, we aim to provide a stress-free travel experience for all. Our commitment extends to standing up to airlines in court and advocating fair air passenger rights through APRA.

And there’s more! AirHelp isn’t just a great company, but a truly lovable place to work. That's why we're so proud to have been named a Most Loved Workplace, also for LGBTQ+, women and young professionals.

We’re committed to equal opportunities and diversity. Our offices are fully accessible, and we customize interviews to accommodate special needs, including those of neurodiverse candidates. Refugees and displaced individuals are encouraged to apply. We look forward to hearing from you!

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