Overview
Our Implementation team plays a key role in onboarding seamlessly new customers: they are working cross departments (Sales, Product and Customer Success) to understand and document
Full job description
Our Implementation team plays a key role in onboarding seamlessly new customers: they are working cross departments (Sales, Product and Customer Success) to understand and document client use cases and requirements and then translate them into the set-up and configuration of the 360Learning platform.
You will manage all phases of the implementation lifecycle, from sales turnover and kick off to handover to support. You will drive project management, define 360Learning platform architecture for our clients, facilitate integrations (flat files, API’s) and 3rd party apps, guide and provide assistance in order to ensure the successful deployment of their platform.
In addition, you will follow your customers' portfolio along their contract to increase product adoption, as well as to deliver Solutions complementary to the Product like platform audits.
Become a Trello expert through our onboarding process
Understand our product offering through training
Master our platform and be able to support clients on basic requests through ticketing
Start to onboard your own new clients:
Drive project management in order to ensure successful platform deployment from kick-off meeting, regular touchpoints until handover to support
Host functional and technical workshops with clients to support them in their platform customization and structuring
Ensure the smooth 360Learning platform deployment for new clients
Successfully implement integration (SSO, third-party tools), deliver technical expertise on how to integrate their learning platform into their technical environment & troubleshooting
Be able to pitch the value of the 360Learning platform
Develop repeatable and scalable processes to improve project quality and delivery
Onboard another Solution Deployment Manager
Contribute to our knowledge base to share best practices and lessons learned
Work with our partner ecosystem to strengthen the services proposed to our clients
Minimum 4 years professional consulting experience, preferably in a customer facing role (Technical consultant, Technical Account Manager, Technical Project Manager, Implementation Project manager or Pre-sales Consultant)
Previous deployment experience of SaaS products, ideally HR related
Project management skills
Understanding and experience working with APIs, SSO configuration & troubleshooting
Solution-oriented, client-first mindset in everything you do
Ability to adapt to your audience, flexibility in tackling a conversation with highly technical stakeholders, and reducing complexity to more common terms with less technical stakeholders
Organized, structured, rational, analytical, able to manage priorities across multiple customer implementations
Fluent German, very good English proficiency (level B2)
Enthusiasm for our culture: https://bit.ly/Convexity360L
Phone Screen with our Talent Acquisition Manager
Discovery Meeting with Solution Deployment Manager Coach
Case Study with the Coach and a Solution Deployment Manager
Clarification Meeting with a future team colleague
Culture Fit Meeting with our Chief HR Officer
Offer !
⇾ Get ready using our Knowledge Base: https://bit.ly/42H1ggC
Compensation: Package includes base salary, a variable component and equity 📈
Benefits: Work From Home perks, medical insurance, 1 month parental leave for the second parent.
Balance: Flexible hours, Total work from home possible anywhere in Germany 🏠
Diversity, Equity, and Inclusion: We have 6 active ERGs including Mental Health, Environmental/Sustainability, Women, Parents, LGBTQIA2S+, and Ethnic Diversity. Each group has at least one executive team member serving as a member of the group, bringing greater awareness to each group’s activities and providing a quick path to impact
Corporate Social Responsibility: Review our CSR Charter: 360learning.com/blog/corporate-social-responsibility-charter 🌎🌏🌍
Culture: A framework that will help you make an impact - envision our way of working and our Convexity Culture: https://bit.ly/Convexity360L & find out more about the teams, product and processes https://bit.ly/42H1ggC 🚀👩🏻💻🏆
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