Solutions Consultant

Redefine the future of customer experiences. One conversation at a time. At Nextiva, we’re reimagining how businesses connect, bringing together customer experience and team collaboration on a single, conversation centric platform. Powered by AI, driven by human innovation. Our culture is forward thinking, customer obsessed and built on the belief that meaningful connections drive better business outcomes. Whether it’s through our signature Amazing Service®, the technology we create, or the experiences we cultivate, connection is at the core of who we are. If you’re ready to collaborate with incredible people, make an impact, and help businesses everywhere deliver truly amazing experiences, this is where you belong.     Location: While this role is open to remote candidates across the United States, team members located within 40 miles of our Scottsdale headquarters (9451 E. Via de Ventura, Scottsdale, AZ 85256) are expected to work onsite four days per week to support collaboration, speed, and execution. Specific scheduling and flexibility will be guided by your leader to support both team collaboration and individual productivity. The  Solutions Consultant  will focus on the technical sales of Nextiva’s solutions. This role serves as a key technical resource, requiring a deep understanding of Nextiva’s product offerings and their applications. The consultant will act as the technical lead throughout the sales process and will coordinate additional sales resources, including Product Subject Matter Experts, Account Management, Project Management, and Professional Services.   Responsibilities   Lead business and technical discovery to uncover customer requirements, pain points, and success criteria   Design and deliver tailored product demonstrations   Foster relationship with third-party vendors and partners to enhance solution offerings   Own proof-of-concept (POC) engagements, including scoping and success criteria   Respond to RFPs/RFIs and security questionnaires   Partner with Account Executive on account strategy and deal planning   Act as the technical voice of the customer back to Product and Engineering   Handle basic objection handling on architecture, security, and integrations   Stay up to date on new technologies, industry trends, security & compliance, business needs   Cross-Functional Collaboration   Must be a compelling, passionate, and enthusiastic speaker    Provide feedback to Product and Engineering based on customer feedback, competitor, and partner insights   Help standardize demo best practices, documentation, and reusable assets   Contribute to internal enablement by training sales teams on how to position and leverage demos effectively   Work closely with the Services Delivery team to communicate and coordinate customer requirements and roadmaps   Fluent in English   Requirements   3–6 years in a pre-sales, sales engineering, or technical consulting role   Preferred understanding of knowledge in technical areas such as (UCaaS, CCaaS, CRM, SIP, VOIP, AI, APIs, Automation Services) and common integration patterns (Workato, Redox..)   Ability to present confidently to technical and business stakeholders   Familiarity with Nextiva's competitive landscape (e.g., RingCentral, Five9, Genesys, Zoom)   Fundamental knowledge of Python, JSON, HTML CSS, and JavaScript   Use AI to enhance personal workflows, leverages multiple AI tools based on their strengths, identifies repetitive tasks for automation, and shares best practices to drive team growth   Demonstrated ability to learn quickly, develop new processes, and adapt to new technology   Bonus would be knowledge in areas such as Data Security & Privacy (HIPAA, PCI, GDPR)   Bonus knowledge in Spanish or French   Bonus knowledge in Lucidchart, Google Dialogflow, Teams, WhatsApp, Google G-Suite   Travel: up to 20%   Core Competencies   Right Attitude   Driving Results   Critical Thinker   Nextiva DNA (Core Competencies) Nextiva’s most successful team members share common traits and behaviors: Drives Results : Action-oriented problem solvers who quickly bring clarity and  simplicity to ambiguity, challenge the status quo, and lead meaningful change; celebrating wins to fuel momentum. They act swiftly and pragmatically, learning and improving as they go. Critical Thinker: Data-driven,  forward-thinking  individuals who identify key drivers, anticipate risks, and deliver clear recommendations. They confidently leverage AI and automation to reduce friction, improve decision-making, and focus on higher-value work. Right Attitude: Collaborative, competitive, and resilient team players who jump in to solve tough problems, learn from setbacks, and foster a culture of service, respect, and  care  for customers and teammates. Total Rewards Our Total Rewards offerings are designed to allow Nexties to take care of themselves and their families so they can be their best, in and out of the office.   Our compensation packages are tailored to each role and candidate's qualifications. We consider a wide range of factors, including skills, experience, training, and certifications, when determining compensation. We aim to offer competitive salaries or wages that reflect the value you bring to our team. Depending on the position, compensation may include base salary and/or hourly wages, incentives, or bonuses.   The expected hiring range is $115,000 - $190,000 including annualized base salary and annualized target sales incentive. Some sales roles are paid hourly with overtime eligibility. A different level in the job hierarchy may apply to a specific candidate, resulting in a different hiring range.   🍏 Health: Multiple health plan options to suit your needs, including medical, dental, vision, and telemedicine coverage   💼 Insurance: Life, disability, and supplemental indemnity plans   ⚖️ Work-Life Balance: Flexible Time Off for salaried employees, PTO for hourly employees, Paid Sick Time, Paid Parental Bonding Leave, and holiday pay 💰 Financial Security: 401(k) with company match, Health Savings Accounts with company contributions, Dependent Care FSA   🤸‍ Wellness: Employee Assistance Program (EAP) and comprehensive wellness initiatives   🌱 Growth: Access to ongoing learning and development opportunities and career advancement   At Nextiva, we're committed to supporting our employees' health, well-being, and professional growth. Join us and build a rewarding career!   Nextiva is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Nextiva participates in the E-Verify Program where and as required by law. For additional information about E-Verify visit USCIS .  #LI-MS1 #LI-Remote   Founded in 2008, Nextiva has grown into a global leader trusted by over 100,000 businesses and 1M+ users worldwide. Headquartered in Scottsdale, Arizona, and with teams across the globe, we're the future of customer experience and team collaboration through our AI-powered, conversation-centric platform. Want to see what life at Nextiva is all about? Connect with us on Instagram ,  Instagram MX ,  YouTube ,  LinkedIn , and the  Nextiva Blog .

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