Overview
ABOUT THE ROLE
Full job description
ABOUT THE ROLE Factory is looking to hire an Enterprise Solutions Engineer to play a crucial role in ensuring customer success and enhancing our product experience. Customer experience is paramount at Factory. We deliver exceptional experiences for our customers, which stems from one of our core operating principles: Create Obsessed Customers. By providing close support and fostering strong partnerships, we ensure our customers unlock the full potential of our products. As such, we are looking to hire a Solutions Engineer to play a crucial role in ensuring customer success and enhancing our product experience. WHAT YOU WILL DO AND ACHIEVE
- Customer Journey Management: Drive end-to-end success for customers from pre-contract signing through pilot and conversion. Lead customers through onboarding, including training sessions with developers. Monitor and communicate the status and progress of customers to ensure their continued success.
- Proactive Customer Guidance: Understand each customer’s unique needs and provide tailored product recommendations and feature access to ensure they derive maximum value from our products.
- Technical Support: Address technical queries from customers and collaborate with the engineering team to resolve more complex issues as they arise.
- Data-Driven Product Insights: Harness customer data and feedback to drive transformative improvements in the product experience.
- Engineering Liaison: Act as a bridge between our customers and engineering teams, translating customer feedback into actionable product improvements and collaborating closely with internal teams to implement these enhancements swiftly and efficiently. QUALIFICATIONS
- 3-4 years of experience with a technical background and demonstrated passion for customer success. A Bachelor’s degree in Computer Science, Engineering or a related field is required.
- Ability to quickly grasp new technologies and software development practices. Proficiency across the tech stack is highly valued.
- Proven ability to identify, diagnose, and resolve complex technical issues in customer environments, demonstrating exceptional problem-solving skills.
- Strong analytical skills, with the ability to engage in critical data analysis and derive actionable insights.
- Excellent communication and interpersonal skills, capable of fostering positive relationships with customers and working collaboratively across internal teams.
- A hunger for learning and a drive to continuously improve, both in terms of personal skills and the product’s value to customers. Must be motivated, proactive, and capable of thriving in a fast-paced, evolving startup environment.
Tips for this job
Practical Job and Scholarship guidance. These tips do not replace official rules or create new eligibility requirements.
- Tailor the CV and application to the responsibilities and required skills stated on the official employer page.
- Use concrete evidence of relevant work, projects and measurable results rather than generic claims.
- Confirm location, work authorization, remote restrictions and sponsorship terms before applying.
- Apply through the original employer or official recruitment destination shown on this page.
Verification notes
laptop-ats-crawler v2
Job and Scholarship is the discovery and verification layer. Confirm eligibility, dates, salary/funding and application instructions on the original source before submitting anything.
Factory AI (ashby) ↗Browse current Job and Scholarship listings from Factory AI (ashby) →
