Sr Business Program Manager

Full Job Description

Lead the PAL replacement program: Own the end-to-end roadmap, requirements, governance, delivery plan, launch readiness, adoption, and transition from the current metric. Define attribution strategy: Develop a multi-year strategy for modernizing partner attribution metrics, including PAL and other partner attribution, with clear principles for security, accuracy, scalability, and business value. Drive cross-functional alignment: Establish shared requirements and decisions across Azure Engineering, partner teams, sales compensation, incentives, MAICPP designation management, security, privacy, legal, finance, and analytics. Design downstream integration: Ensure the replacement metric can be operationalized in compensation, designation, reporting, and other dependent processes with appropriate controls and traceability. Build program mechanisms: Create operating rhythms, decision forums, dependency tracking, risk management, executive communications, and escalation paths. Develop measurement and insights: Define success metrics, monitor partner adoption and data quality, identify gaps, and translate findings into product and process improvements. Lead change management: Develop partner and field readiness plans, communications, documentation, feedback loops, and migration support. Influence without authority: Resolve competing priorities and ambiguous ownership across organizations while maintaining momentum and accountability. Represent the program: Communicate strategy, progress, trade-offs, risks, and recommendations to senior leaders and stakeholder forums. Bachelor's Degree in Business, Operations, Finance, or related field AND 6+ years experience in program management, process management, or process improvement OR equivalent experience. background check upon hire/transfer and every two years thereafter. Citizenship & Citizenship Verification: This position requires verification of U.S. citizenship due to citizenship-based legal restrictions. Specifically, this position supports United States federal, state, and/or local United States government agency customer and is subject to certain citizenship-based restrictions where required or permitted by applicable law. To meet this legal requirement, citizenship will be verified via a valid passport, or other approved documents, or verified US government Clearance +10 years of experience in business program management, product operations, strategy, engineering program management, or related discipline. Demonstrated success leading large-scale, complex, cross-functional initiatives from strategy and design through launch, governance, and operationalization. Experience translating business requirements into solutions spanning engineering, data, security, and customer and partner operations. Strong understanding of data governance, privacy, security, access controls, or software and data production-environment risk management. Excellent written and verbal communication skills, including executive-level synthesis and recommendations with demonstrated ability to influence and align senior leadership across organizations without direct authority. Strong analytical judgment, problem-solving skills and ability to derive meaningful success measures from imperfect data. Experience with Azure, cloud platforms, enterprise scale analytics, seller compensation, partner incentives, or partner designation programs. Familiarity with attribution models such as PAL or other partner attribution and with the operational challenges of partner-impact measurement. Experience launching enterprise scale initiatives span across technical, business, operations, and sales organizations. Proven ability to lead change across global partner and field communities.

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