Sr. Director Cloud Solution Architect

Full Job Description

Supports and coaches team on innovating methods for proactively identifying and/or translating customer/partner problems into solutions, including opportunities enabled by Copilot and AI Business Solutions (ABS). Business Impact Drives team on anticipating, identifying, escalating, and mitigating blockers using appropriate tools and processes to accelerate solution deployment, value realization and usage/consumption for complex customers/scenarios. Coaches team on proactively applying broad business, technical, industry, and/or enterprise knowledge to architecture or support projects to meet business and information technology (IT) requirements and resolve identified constraints. Coaches team on operating according to required operational excellence and proven practice standards throughout all sales stages/activities/tools of record (e.g., pipeline updates, time tracking). Oversees team on anticipating and managing business and technical risks, adapting methodology and applying governance principles to identify, communicate, and minimize business and technical risks. Leads team to continuously prioritize among competing demands in their work and identify where impact occurs with customers, ensuring alignment with business priorities and goals. Leads team on delivering solutions in line with company methodologies (e.g., product offerings such as value-based deliverables [VBDs], advice, training, technical validation), ensuring proven practices and patterns are followed to prepare complex customers for operational readiness and achievement of their business goals and targets. Leveraging knowledge of change management proven practices and/or involving the change management team, proactively helps the customer deploy for long-term organizational adoption to increase customer satisfaction and drive consumption/usage. Coaches team on guiding complex customers/partners towards a well-architected (e.g., secure, resilient, artificial intelligence [AI]-enabled), and cost- and performance-optimized solution to increase retention and expansion opportunities. Provides guidance to team on articulating the value of Unified and supports sellers, partnering with account teams to build consumption plans aligned with appropriate services. Leads efforts to provide feedback to Unified Delivery Team on VBDs to refine and further develop content. Executes change management to ensure team members develop thorough understanding of customer's business and operations to advise on potential solutions. Coaches team on strategically consulting with, actively listening to and respectfully challenging customers/partners, building trust to then advocate for alternative architectures/solutions/approaches that shape and/or enhance customer requirements. Leads team on identifying, anticipating, and evaluating industry trends (e.g., customer industry verticals, information technology [IT] industry), gathering customer/partner insights (e.g., feedback around technical preferences, environments, business needs, competitive landscape), and mapping both existing and novel architecture and digital transformation solutions to customer/partner business outcomes. Customer Centricity Coaches team to focusing on customer/partner experience through efficient delivery and ensuring a seamless and connected customer experience. Drives team on realization of customer/partner conditions of success by leveraging an understanding customer goals. Leads team on anticipating, addressing, and leading customer confidence calls to resolve customer/partner dissatisfaction and unmet needs, and creating and executing strategies to improve customer experience, value realization, and acceleration of transformation. Coaches team on building relationships with, and providing direction to C-suite level technical decision makers (TDMs) up to the C-suite level, and building the bridge between TDMs and business decision makers (BDMs). Leads and elevates interactions needed with customers/partners' Chief Information Office (CIO), Chief Information Security Officer (CISO), and other C-level (CXO) roles to bridge understanding of security, compliance, operational and risk requirements across BDMs, TDMs, CIO and CISO teams, appropriately engaging additional subject matter experts when deeper expertise is required. Leads team on proactively acting as the voice of the customer/partner, sharing ideas, feedback, insights, success stories, and strategic/technical input with Engineering teams, Product Offerings teams and internal communities, leveraging relevant insights from feedback tools and systems. Coaches team on identifying and aggregating patterns across customers/partners/territories/industries and leveraging them with relevant industry perspective to develop strategic and actionable insights. Guides team on presenting business cases to program managers to advocate for and influence product roadmaps, decision making, bug fix prioritization, and own and drive initiatives as appropriate. Partner Specialization Actively orchestrates initiatives. Leverages an expansive knowledge of the partner portfolio in their respective solution areas to select and champion the most qualified partners to fulfill complex customer project or needs. Collaborates with Global Partner Solutions (GPS) business stakeholders and Partner Technology Specialist (PTS) leadership in order to lead and oversee the execute initiatives to translate opportunities into action. Concentrates on the identification and prioritization of opportunities that resonate with the organization's strategic revenue goals. Directs and elevates the support provided by partner and sales teams to deliver decisive, influential guidance for specific opportunities through proof of concept and technical pre-sales support. People Management Managers deliver success through empowerment and accountability by modeling, coaching, and caring. Leads team on proactively identifying and anticipating gaps through delivery, communicating those gaps to relevant team members and internal/external stakeholders, and connecting gaps and patterns across business and technology areas that drive changes and improvements to products, intellectual property (IP) (both existing and new), technologies, and/or processes/practices that enable solutions to scale across customers. Leads team on providing thought leadership and innovation to customers/partners and internal communities at the worldwide level. Supports and guides team on leveraging market insights and demand signals to assist leadership in identifying relevant areas in which to drive up-skilling and/or accreditations based on demand. Drives team on role modeling technical readiness, both depth-aligned to solution area priorities and breadth-aligned to Customer Success Unit (CSU)/corporate initiatives (e.g., security, resilience, AI), and influencing team to drive their own technical readiness. Coaches team on acting as a mentor, leading readiness and upskilling activities in the team/organization by educating colleagues on technical and non-technical concepts and sharing proven practices. Ensures team members dedicate time to continuous upskilling efforts, monitoring their efforts and providing guidance where appropriate. Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 8+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting OR equivalent experience. 3+ years people management experience, including managing consultant practice managers, technical sales managers, and/or technical architect managers. Other Requirements: This position is not eligible for visa sponsorship. Candidates must have authorization to work in the United States that does not now or in the future require employer sponsorship. Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 12+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting OR Master's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 8+ years experience in cloud/infrastructure technologies, technology solutions, practice development, architecture, and/or consulting OR equivalent experience. 6+ years experience working in a customer-facing role (e.g., internal and/or external). 6+ years experience leading technical projects, teams, or functions. Technical Certification in Cloud (e.g., Azure, Amazon Web Services, Google, security certifications). 5+ years people management experience, including managing consultant practice managers, technical sales managers, and/or technical architect managers. Cloud Solution Architecture M5 - The typical base pay range for this role across the U.S. is USD $130,900 - $251,900 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $165,600 - $272,300 per year. Certain roles may be eligible for benefits and other compensation.

Verified from public schema.org JobPosting structured data on the official source page. The complete published description, responsibilities, requirements and benefits were normalized when present; unstated facts were not inferred.