Sr Enterprise Cloud Solution Architect-CTJ-Top Secret

Full Job Description

Operates in accordance with required operational excellence and proven practice standards across all sales stages, activities, and tools of record (e.g., pipeline updates, time tracking). Proactively manages business and technical risks, adapts methodology, and applies governance principles to identify, communicate, and mitigate risks. Continuously prioritizes among competing demands, focusing on where the greatest customer impact can be achieved while ensuring alignment with business priorities and goals. Helps empower cloud success, strengthen security and resiliency, and drive AI innovation. Actively listens to and respectfully challenges customers and partners, building trust and credibility while advocating for alternative architectures, solutions, and approaches that shape and enhance customer requirements and experiences. Identifies and evaluates industry trends (e.g., customer industry verticals and the information technology [IT] industry), gathers customer and partner insights (e.g., technical preferences, environments, business needs, competitive landscape), and maps existing architecture and digital transformation solutions to customer and partner business outcomes. Proactively identifies, escalates, and mitigates blockers using appropriate tools and processes to accelerate solution deployment, value realization, and usage/consumption. Applies business, technical, industry, and enterprise knowledge to architecture and support projects to meet business and information technology (IT) requirements and resolve identified constraints. Customer Centricity Proactively acts as the voice of the customer and partner, sharing ideas, feedback, insights, success stories, and strategic and technical input with Engineering, Product, and internal communities by leveraging relevant insights from feedback tools and systems. Identifies patterns in feedback across customers, partners, territories, and industries, and uses those insights to develop strategic, actionable recommendations. Presents business cases to program managers to influence product roadmaps, decision-making, and bug fix prioritization, and owns and drives initiatives as appropriate. Builds relationships with technical decision makers (TDMs) and helps bridge communication between TDMs and business decision makers (BDMs). Independently engages with customer and partner executives, including Chief Information Officers (CIOs), Chief Information Security Officers (CISOs), and other C-level leaders, to align on security, compliance, operational, and risk requirements, engaging additional subject matter experts when deeper technical expertise is required. Drives personal accountability and guides team members to focus on customer and partner experience through efficient delivery and a seamless, connected engagement experience. Defines customer and partner conditions for success by leveraging an understanding of customer goals. Anticipates and addresses customer and partner dissatisfaction and unmet needs, and executes strategies to improve customer experience, value realization, and acceleration of digital transformation. Partner Specialization Identifies and prioritizes opportunities aligned with revenue goals and orchestrates the growth of the solution utilization pipeline with partners. Provides support to partner and sales teams by bringing clarity to opportunities through proof-of-concept development and technical pre-sales engagement. Understands solution area-specific market opportunities (e.g., competitor insights) and collaborates with Global Partner Solutions (GPS) stakeholders to lead and execute initiatives that translate opportunities into actionable plans. Proactively guides and supports partners in developing repeatable offerings, practices, products, and solutions, and advises partners through initial strategic customer implementations. Ensure successful project delivery by providing technical leadership and orchestration across engagements, driving high-quality execution, removing blockers, and ensuring projects are delivered on time and aligned to customer objectives. Build trusted relationships with IT executives and business leaders to shape their Cloud and AI strategy, acting as a technical advisor and champion for customer success. Drive technical excellence across Azure workloads—including AI, applications, infrastructure, and data—ensuring mission-critical workloads are optimized for performance, security, and production-scale AI readiness. Align technical delivery to customer success plans and consumption priorities, ensuring solutions deliver measurable business value and long-term platform adoption. Accelerate Azure consumption and customer outcomes by developing repeatable intellectual property (IP), resolving technical blockers, and providing delivery oversight for key engagements. Collaborate with internal teams and partners to design impactful delivery proposals and support execution. Translate complex technical concepts into clear business outcomes and executive-level messaging for senior stakeholders. Maintain advanced certifications and deep technical expertise across priority workloads such as Azure AI Foundry, GitHub, App Services, Databricks, and Fabric. Inspire customer innovation by helping customers adopt AI at scale and guiding them through their transformation journey. Demonstrate a growth mindset by continuously developing technical and professional skills and contributing to a culture of learning and excellence. Leverages market insights and demand signals to assist leadership in identifying areas where upskilling and accreditations are needed based on customer demand. Demonstrates technical readiness through both depth aligned to solution area priorities and breadth aligned to Customer Success Unit (CSU) and corporate initiatives (e.g., security, resilience, AI), and influences others to build their own technical readiness. Acts as a mentor by leading readiness and upskilling activities across the team and organization, educating colleagues on technical and non-technical concepts and sharing proven practices. Proactively identifies gaps through delivery, communicates those gaps to relevant team members and stakeholders, and connects patterns across business and technology areas to drive improvements to products, intellectual property (IP), technologies, and processes that enable solutions to scale across customers. Contributes to the development of intellectual property and identifies opportunities where new IP is needed (e.g., Copilot and AI scenarios) to build scalable and repeatable solutions. Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field OR equivalent experience 4+ years of experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting OR equivalent experience These requirements include, but are not limited to the following specialized security screenings: The successful candidate must have an active U.S. Government Top Secret Security Clearance. Failure to maintain or obtain the appropriate clearance and/or customer screening requirements may result in employment action up to and including termination. Clearance Verification: This position requires successful verification of the stated security clearance to meet federal government customer requirements. You will be asked to provide clearance verification information prior to an offer of employment. Citizenship & Citizenship Verification: This position requires verification of U.S. citizenship due to citizenship-based legal restrictions. Specifically, this position supports United States federal, state, and/or local United States government agency customer and is subject to certain citizenship-based restrictions where required or permitted by applicable law. To meet this legal requirement, citizenship will be verified via a valid passport, or other approved documents, or verified US government Clearance Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, or related field AND 12+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting OR Master's Degree in Computer Science, Information Technology, Engineering, Business, or related field AND 8+ years experience in cloud/infrastructure technologies, technology solutions, practice development, architecture, and/or consulting OR equivalent experience.6+ years experience working in a customer-facing role (e.g., internal and/or external).6+ years experience leading technical projects. Technical Certification in Cloud (e.g., Azure, Amazon Web Services, Google, certifications). Competitive Landscape: Knowledge of enterprise public cloud platforms and related industry/marketplace Partners: Understanding of partner ecosystems and the ability to leverage partner solutions to solve customer needs Cloud Solution Architecture IC4 - The typical base pay range for this role across the U.S. is USD $106,400 - $203,600 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $137,600 - $222,600 per year. Certain roles may be eligible for benefits and other compensation.

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