Sr. Program Manager - Cybersecurity Incident Communications

Full Job Description

This role does require you to be available/online outside of typical business hours/weekdays, given the crisis management aspect of our team's support for cybersecurity incidents at least one per month. Serve as a primary point of contact to other incident response workstream leaders and stakeholders concerning customer communications during cybersecurity incidents, providing clear and concise written and verbal daily updates on the progress of communications content. Track, manage, monitor, oversee, and orchestrate the development and finalization of external-facing communications collateral (e.g., customer notifications, Talking Points, responses to customer escalations and inquiries, blogs, etc.). Draft, edit, and approve security incident communication contents and help drive consensus with other communications stakeholders. Learn about and document the end-to-end process of supporting and communicating with customers about security incidents so that you can help identify solutions to improve and better instrument/automate these processes. Meticulously review content to avoid errors, ambiguities, and miscommunication; ensure accuracy and consistency in all communications; and assess content from the customers' perspective. Ability to be available outside of typical business hours/weekdays, given the crisis management aspect of our team's support for cybersecurity incidents. 5+ years experience in program management, digital content publishing/management, or experience in a writing or editing role These requirements include, but are not limited to the following specialized security screenings: Citizenship & Citizenship Verification: This role will require access to information that is controlled for export under export control regulations, potentially under the U.S. International Traffic in Arms Regulations or Export Administration Regulations, the EU Dual Use Regulation, and/or other export control regulations. As a condition of employment, the successful candidate will be required to provide either proof of their country of citizenship or proof of their U.S. permanent residency or other protected status (e.g., under 8 U.S.C. 1324b(a)(3)) for assessment of eligibility to access the export controlled information. To meet this legal requirement, and as a condition of employment, the successful candidate's citizenship will be verified with a valid passport. Lawful permanent residents, refugees, and asylees may verify status using other documents, where applicable. Citizenship & Citizenship Verification: This position requires verification of citizenship due to citizenship-based legal restrictions. Specifically, this position supports United States federal, state, and/or local government agency customers and is subject to certain citizenship-based restrictions where required or permitted by applicable law. To meet this legal requirement, and as a condition of employment, the successful candidate's citizenship will be verified with a valid passport 5+ years experience in program management or communications OR equivalent experience. 2+ years experience in cybersecurity, engineering, operations, product management, or technical program management. Experience in cross functional project management or crisis management.​ Experience leading or managing communications strategy, developing communications content, or supporting communications program execution in the technology, cybersecurity, or related sectors. Effective written and verbal communication skills, with the ability to convey complex and technical information clearly and effectively. Experience managing communications for cybersecurity incidents or other high-stakes situations. Experience writing copy/content or producing collateral for external or customer-facing distribution in crisis scenarios. Experience managing diverse stakeholders with competing interests. Ability to assess the urgency and importance of various requests and prioritize tasks accordingly. Efficiently manage time to meet tight deadlines without compromising quality.

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