Staff IT Operations Engineer

Full Job Description

Description

About Rocket Now

Rocket Now is a food delivery service with no delivery or service fees. Consumers can enjoy a wide variety of cuisines, from Japanese and Western food to healthy options, as well as desserts and drinks, quickly and affordably. The service is currently available mainly in Hokkaido, Tohoku (Sendai), Kanto (Tokyo, Kanagawa, Saitama, Chiba), Chubu (Aichi,

Shizuoka), Kansai (Osaka, Kyoto, Hyogo), Hiroshima, and Kyushu (Fukuoka). Rocket Now won the Excellence Award in the Shopping Category at the Best App Awards 2025. Furthermore, it has achieved the No. 1 ranking in the Food Delivery App category for nine consecutive months on both the iOS and Android app stores (*1), and the app continues to grow, surpassing 5 million downloads in just 15 months since its launch (*2). *1 Based on integrated iOS and Android data from July 2025 to March 2026. *2 As of January 14, 2025, service release date (Source: Global Market Intelligence: Sensor Tower)

About CP One Japan

CP One Japan LLC is the Japanese subsidiary of Coupang, Inc. (NYSE: CPNG), a US-based company listed on the NYSE (New York Stock Exchange) and one of the Fortune 150 companies, known as a technology company. CP One Japan operates the "Rocket Now" brand food delivery service in Japan, leveraging Coupang's technological capabilities and innovative logistics solutions to provide fast, reliable, and customer-oriented food delivery services to Japanese consumers.

Main Responsibilities

We are seeking a highly experienced Staff IT Operations Engineer to lead the design, implementation, and continuous improvement of our Modern Workplace environment.

This role is primarily focused on enterprise IT operations and endpoint management rather than software development or security architecture.

This role requires deep expertise in endpoint management, identity and access management, enterprise IT operations, and end-user experience. The ideal candidate combines strong hands-on technical capabilities with operational ownership and stakeholder management experience in large-scale enterprise environments.

• Own and manage endpoint platforms (Windows/macOS)

• Administer and improve MDM solutions (Intune, Jamf)

• Manage Entra ID, SSO, MFA, and Conditional Access

• Support enterprise IT operations and end-user experience

• Lead endpoint refresh, migration, and modernization projects

• Driving automation, process improvement, and operational excellence

• Partner with Security, Infrastructure, and Global IT teams

Qualifications

Basic Qualifications

• 7+ years in IT Operations, Endpoint Engineering, or Modern Workplace

• Experience owning and administering enterprise endpoint management platforms, including policy design, device lifecycle management, and security compliance.

• Experience leading endpoint migration, modernization, or large-scale deployment projects.

• Hands-on experience administering and supporting Microsoft Intune and enterprise MDM platforms

• Experience supporting Active Directory / Microsoft Entra ID environments

• Experience with SSO, MFA, and identity lifecycle management

• Experience managing enterprise endpoint environments (Windows/macOS)

Recruitment Process

Document Screening → Zoom Interview → On-site (Zoom) Interview → Offer

Please note that the recruitment process may be modified depending on the position and circumstances.

Interview schedules and application results will be communicated to the email address provided during the application process.

Employment Terms

• Employment Type: Full-time Employee

Important Notes

• This job posting may be closed before the stated posting end date if all hiring positions have been filled.

• If any false information is submitted during the application process, Coupang reserves the right to withdraw or revoke an employment offer.

• In accordance with applicable laws and regulations, individuals entitled to employment protection (e.g., veterans receiving benefits, people with disabilities, etc.) may be given preferential consideration in the hiring process.

• The role, responsibilities, and/or position assigned at or after joining the company may be subject to change based on the candidate’s experience and business needs. No specific restrictions will be placed on such changes, and candidates will be informed at an appropriate time prior to joining the company.

• Additional details regarding the application process will be provided separately via email or during interviews.

Privacy Notice

The personal information you provide as part of your application will be collected and managed by Coupang in accordance with the following Privacy Policy:

https://www.coupang.jobs/jp/privacy-policy/

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