Overview
ServiceNow is hiring a Staff Technical Support Engineer for the Armis product area at its America Free Zone location in Heredia, Costa Rica.
Full job description
The role troubleshoots complex customer technical issues, analyzes networking and security behavior, works with Linux and SQL environments, collaborates with engineering on defects and escalations, documents solutions, and supports customers using enterprise cybersecurity technology.
Requirements & qualifications
Requires at least four years of technical-support or closely related experience plus strong networking, cybersecurity, Linux and SQL troubleshooting skills. The official posting identifies the role as required in office at America Free Zone, Heredia.
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Verification notes
Verified on ServiceNow's employer-controlled SmartRecruiters vacancy. The current source states Heredia, Costa Rica and required in-office work. Deadline not stated.
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