Overview
Ashby is hiring a remote EU Strategic Customer Success Manager, with Ireland in its top EU compensation tier, to manage complex enterprise customers and drive adoption and long-term value.
Full job description
The CSM owns a strategic portfolio of enterprise customers, builds consultative partnerships, drives product adoption and customer health, coordinates cross-functional teams and turns technical product knowledge into training and customer outcomes. Ireland is listed in the €112,000–€133,000 compensation tier with equity.
Requirements & qualifications
Requires at least five years of B2B SaaS customer-success experience with enterprise customers and complex configurable products, experience managing strategic books of business, cross-functional work with Sales/Product/Support/Operations, strong product curiosity, data-driven customer management and precise stakeholder communication.
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Verification notes
Employer-controlled Ashby page identifies the role as remote in the European Union and includes Ireland in the stated compensation tier; application control was active.
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