Success Engineer (Global)

Metabase is the easiest way for people to get insights from their data, from tiny startups who get up and running quickly to major corporations with tens of thousands of users. That's why people love us.

We bring data tools with the elegance and simplicity of consumer products to the crufty world of enterprise business intelligence. We provide an opinionated open source starting point for how companies should measure, analyze and share their data, which is used by tens of thousands of companies.

Metabase is looking for a customer-focused, highly technical Success Engineer to join our growing global team. We are looking for someone who loves data, enjoys helping others, and is excited to work for a startup to help our customers get the most out of Metabase.

Our customers are software engineers, data engineers, and data analysts, and they appreciate getting help and advice from experts just like them.

Talk to our users to understand their goals and challenges

Help customers design and optimize their Metabase implementation

Guide customers how to get data from all the various places it lives, transform it into useful shapes, and convert their questions into actual queries that can be executed.

Solve complex problems and troubleshoot customer issues

Collaborate with our technical communicators to create educational materials for our customers

Serve as the voice of the customer to our product and engineering teams and help drive product development

Enjoy helping people and solving their problems

Strong technical background with 3+ years of experience writing production code, administering systems, and/or managing databases

Strong database and SQL skills

Strong technical expertise in at least two of the following areas, including the ability to investigate and diagnose complex technical issues:

Designing, developing, and troubleshooting web applications

Managing and troubleshooting infrastructure (Docker, AWS, GCP, or similar)

Managing, troubleshooting, and optimizing databases

Experience with Metabase or other BI tools

Experience working for an open source product

Fluency in multiple languages (this is helpful as our users are worldwide)

We operate as a fully remote, async team. Work where and when you’re most productive - we trust you to get your work done. Meetings are rare, efficient, and your time is respected.

Every week brings new complex challenges and opportunities to learn. If you thrive on solving complex problems and enjoy continuous learning, you'll find this role exciting and engaging.

You’ll contribute to a tool that empowers users to unlock insights in their data without relying on a data team.

Here’s some quotes from real customers about working with Success Engineering:

“The Metabase Success Engineering team is amazing! Outlier in the industry, IMO”

“Tony really took the time to understand our issue and explain things with the perfect level of detail. Just brilliant”

“Incredible help as always from Luis. Not joking, he’s the best contact we have out of all of the vendors I’ve communicated with. Understanding, courteous and resourceful!”

“LeAnn clearly went above and beyond on a bit of an esoteric issue I ran into while casting dates and trying to join questions. We confirmed it was a bug, and I'm hopeful the team will respond quickly to this issue, but I have an exceptionally good interaction with LeAnn and really appreciated her expertise with the product.”

“It was awesome: Zoltan suggested a solution I hadn't asked for, or had even expected. And he quickly fixed the issue for me.”

laptop-ats-crawler v2