Supervisor, Referrals

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Supervisor, Referrals based in the United States. This remote leadership role oversees referral and authorization operations while supporting a team responsible for processing healthcare-related requests. You’ll coordinate workloads, monitor team activities, and help ensure referral and authorization processes meet established performance standards. The position combines people leadership with operational problem-solving, requiring you to research complex issues and guide the team toward effective resolutions. You’ll also serve as a key resource for associates, providing coaching, training, and support for professional development. Strong organization and resource management will be essential to balancing caseloads and responding to changing operational needs. The role offers an opportunity to directly contribute to efficient healthcare administration while developing and leading a specialized team.

Referral and Authorization Oversight: Supervise the processing of referrals and authorizations, monitoring team activities to ensure work is completed accurately, efficiently, and in accordance with established performance standards. Team Coordination: Serve as a resource for associates by coordinating referral and authorization activities, answering operational questions, and helping the team navigate process-related challenges. Workload Management: Prioritize and distribute caseloads among team members to optimize available resources, maintain appropriate workloads, and support consistent service levels. Operational Continuity: Implement contingency operations and adjust team priorities as needed to maintain performance standards during changing volumes, staffing challenges, or other operational disruptions. Issue Resolution: Research and resolve complex issues related to referrals and authorizations, identifying appropriate solutions and communicating relevant information to team members and stakeholders. Training and Development: Facilitate required training for non-clinical associates and provide ongoing coaching to strengthen performance, knowledge, and professional capabilities. Performance Management: Support associate development and future growth opportunities through regular coaching, feedback, performance management plans, and guidance on professional objectives. Requirements: Supervisory Experience: At least 3 years of supervisory, management, or Team Lead experience , with demonstrated ability to coordinate workloads, support employees, and manage team performance. Referral and Authorization Expertise: At least 5 years of experience in referral and authorization management , with strong knowledge of related processes, workflows, and operational requirements. TRICARE Experience: Previous or current TRICARE experience is required. Government Contract Eligibility: Must be a U.S. citizen due to the requirements of the applicable Department of Defense contract. Security Clearance: Must be able to successfully receive interim approval for a government security clearance through the National Background Investigation Services (NBIS). Geographic Eligibility: Candidates must not currently reside in Puerto Rico due to the requirements of the applicable government contract. Leadership and Communication: Strong organizational, problem-solving, communication, and interpersonal skills, with the ability to coach associates, resolve operational issues, and coordinate competing priorities. Remote Work Readiness: Ability to work independently from a dedicated workspace that protects confidential member and healthcare information, with reliable internet connectivity of at least 25 Mbps download and 10 Mbps upload . Travel Flexibility: Although the position is remote, occasional travel to company offices for training or meetings may be required. Benefits: Competitive Compensation: Annual base salary range of $71,100–$97,800 , with actual compensation varying based on geographic location, experience, education, certifications, knowledge, and job-related skills. Bonus Eligibility: Opportunity to participate in a bonus incentive plan based on organizational and/or individual performance. Remote Work: Full-time remote position with work-from-home flexibility. Healthcare Benefits: Medical, dental, and vision coverage designed to support employees and their families. Retirement Benefits: Access to a 401(k) retirement savings plan . Paid Time Off: Paid time off, company and personal holidays, and paid parental and caregiver leave. Protection Benefits: Short-term and long-term disability coverage and life insurance. Professional Development: Opportunities to coach and develop team members while building leadership and operational expertise in healthcare referral and authorization management.

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