Overview
OpenAI is hiring a Support Delivery Lead in Dublin to build and scale a highly technical Support Engineering organization serving strategic enterprise customers across EMEA.
Full job description
The lead builds and manages a technical troubleshooting team, owns escalated issue resolution and global 24x7 support coverage, partners with Engineering and customer teams, operationalizes recurring solutions and improves support systems and processes. The role uses a hybrid three-days-per-week Dublin model and includes relocation assistance.
Requirements & qualifications
Requires 4+ years leading technical support engineering or software engineering teams and 8+ years in technical support or software engineering, deep application/infrastructure experience, cross-functional influence, automation-first systems thinking and customer leadership in high-impact technical situations.
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Verification notes
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