Support Operations Specialist

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Support Operations Specialist based in the United States. This full-time, fully remote role supports the day-to-day operations of an expanding online tutoring marketplace. You will play a key role in keeping customer reporting, tutoring schedules, user rosters, and operational workflows accurate and efficient. The position combines data management, administrative coordination, customer support, and process improvement. You will work closely with customer success, accounting, tutoring, and other cross-functional teams to resolve issues and maintain smooth operations. Your work will directly support district customers, tutors, and internal teams while helping ensure reliable service delivery. The role is well suited to a highly organized professional who enjoys structured processes, detailed work, and solving operational challenges. You will also have opportunities to recommend workflow and policy improvements in a fast-moving, education-focused environment.

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