System Support Specialist

Why GLS?

Purpose: Access to affordable, reliable transportation is essential to leading productive work and personal lives, caring well for oneself, one’s family, and the needs of others. Through advanced analytics and technology, we can more accurately predict credit risk and provide more people with an affordable auto financing option for their next vehicle. That’s what GLS has done for over 10 years, helping more than half a million families meet and improve their transportation needs.

People: Join a culture of over 1,000 employees who Care Deeply and Think Boldly, driving innovation in an adaptive and positive culture that celebrates successes. We empower and reward individuals and teams who make direct, positive impacts to the business and each other, who take pride in their work and are ever-raising the bar.

Growth: Recognized by Inc 5000 as one of the fastest-growing private companies in America. Join GLS to grow with us!

Benefits: GLS offers the below great benefits for your amazing work! o Competitive base pay and performance bonuses, dependent on role o Medical, dental, vision, telemedicine, supplemental insurance benefits, long-term and short-term disability o 401K with employer match and 100% immediate vesting o Paid Time Off (PTO) and paid company holidays to help you balance work and personal life o Paid Volunteer Time Off (VTO) Annually o Tuition Reimbursement o Parental Leave o Business casual work environment

This posting is to enter our campus recruiting and entry-level process for position offers being made for May 2027

What does it mean to be a System Support Specialist at GLS? As a System Support Specialist, you will be responsible for troubleshooting assigned proprietary GLS system components. This includes managing issues with the vendors of the various software-as-a-service platforms that comprise the operational processes.

Troubleshoot and resolve issues as quickly as possible

Coordinate testing related to production issue resolution and afterward develop proactive training related to the issues

Learn from and document solutions provided by vendors and upper-tier resources to constantly reduce the need for escalation

Identify and prioritize incidents requiring urgent attention

Determine impacts on workflows and the overall business

Develop detailed functional and technical descriptions of issues

Engage with management and other subject matter experts to gather data on production issues

Drive escalation decisions with vendors and management

Assist with or provide root cause analysis of servicing incidents in a timely manner

Communicate resolutions using various media such as spreadsheets, charts, diagrams, or other documents to educate operations staff describing the problem, process, or the intended functionality

Enhance monitoring tools to capture and diagnose incidents

Create knowledge base articles related to the servicing domain and train Tier 1 staff within that scope

Follow feature implementation schedule for monitoring of issues and training purposes

Support ongoing system maintenance work

Build close working relationships with both business, IT staff, and vendor partners

External candidates require a Bachelor’s degree in Statistics, Mathematics, Economics, Finance, Engineering, Computer, Information Technology, or a related field

Proficient computer skills and ability to quickly learn new computer applications as required. Working knowledge of SQL and/or Python preferred

Strong written, verbal and interpersonal communication skills while presenting ideas in business-friendly and user-friendly language

Intrinsically motivated with demonstrated ability to take initiative, identify needs, make recommendations for improvement, see recommendations through implementation, and evaluate improvements for effectiveness

Exceptional interpersonal skills: friendly and tactful with the ability to influence others, effectively manage conflict, exercise sound judgment, effectively manage highly sensitive and confidential information, interact at all levels within the organization, and build cross-functional partnerships across the business

Work at a desk/in a seated position up to 100% of the workday

Constantly operate a computer and other standard office equipment

Talk and hear to exchange accurate information

Have close visual acuity to perform activities such as: preparing and analyzing data and figures; viewing a computer terminal; extensive reading

The position does require domestic travel up to two weeks annually

This is an exempt level position whereby business need will dictate the exact work schedule which should be expected to vary at times. Generally, days and hours of work are Monday through Friday, 8:00am-6:00pm

Regular, predictable attendance is required, including in excess of 40 hours as business demands dictate

This role will participate in an on-call rotation for after-hours support

laptop-ats-crawler v2