Talent Services Coordinator

WHO WE ARE

At Basis, we empower agencies and brands with cutting-edge software that automates digital media operations. Our all-in-one platform supports seamless planning, reporting, and financial reconciliation across direct, programmatic, search, and social media.

We’re not just building advanced technology; we’re also building a culture where passionate, motivated individuals come together to drive meaningful change. Our commitment to inclusivity and growth ensures our employees thrive both professionally and personally.

With our headquarters in Chicago, we offer flexible work options across the U.S. and Canada, including remote, hybrid, or on-site at headquarters.

The Talent Services Coordinator is responsible for executing key Talent Services processes across the employee lifecycle. This role processes HR transactions, responds to employee inquiries, supports HR technologies, maintains data integrity across systems, and provides administrative and operational support across Talent & Development. Supporting employee lifecycle operations by processing HR transactions related to hiring, onboarding, talent movement, headcount changes, terminations and more, while ensuring accuracy, timeliness, and compliance with established processes. Providing employee support through Workday Help and other Talent Services channels , responding to employee inquiries, resolving entry-level cases, educating employees on available resources, policies, and procedures, and promoting a self-service culture. Maintaining data integrity across Workday and related systems through ongoing data entry, validation, and recurring weekly, monthly, and quarterly audits, proactively identifying discrepancies, resolving data issues, and ensuring the accuracy of employee and organizational data. Providing administrative and systems support across Talent & Development , including learning administration (course creation, enrollments, attendance tracking, and travel requests), talent administration (position and requisition creation, personnel changes), and recruiting administration (referral bonus processing, sign-on bonus processing, and external job board audits). Supporting operational excellence across the team by delivering accurate, efficient, and consistent support, assisting with compliance-related activities, contributing to process and service improvements, and supporting cross-functional Talent & Development initiatives and projects.

Strong attention to detail with a commitment to data accuracy, operational excellence, and delivering high-quality work Ability to manage multiple priorities in a fast-paced environment while maintaining exceptional accuracy, organization, and follow-through Strong written and verbal communication skills with a service-oriented mindset and commitment to delivering a positive employee experience Curiosity and a continuous learning mindset, with a desire to understand processes, solve problems, and expand knowledge across Talent & Development operations Technology-savvy and adaptable, with the ability to quickly learn new systems, tools, and processes and identify opportunities to improve efficiency and service delivery Thoughtful approach to collaboration, design, and decision-making that prioritizes equity, access, and continuous learning. Commitment to creating inclusive, respectful environments where all voices are valued and supported.

Previous experience in Human Resources Operations, Shared Services, or a related administrative or customer support role. Familiarity with HRIS platforms such as Workday, ADP, or similar systems. Experience supporting employee inquiries in a shared services, help desk, case management, or ticketing environment.

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