Team Manager Abu Dhabi

Job Title: Team Manager Abu Dhabi

Reports To: Store Manager

We are looking for a dynamic and charismatic Team Manager with a luxury fashion and watches & jewellery background. In this role, you will lead, inspire, and develop the sales team while ensuring an exceptional client experience in a fast-paced retail environment. Reporting to the Store Manager, you will be a key driver of team performance, brand storytelling, and operational excellence.

RESPONSIBILITIES

Leadership & Team Development: • Lead by example to motivate and inspire the team to achieve sales targets and deliver outstanding customer service. • Support the Store Manager in driving performance, coaching, and developing individual team members. • Foster a collaborative and agile team environment where creativity and initiative are encouraged. • Act as a mentor and role model, ensuring brand values and luxury service standards are upheld.

Client Experience & Sales Excellence: • Deliver an elevated luxury experience, ensuring each client interaction is personalized and memorable. • Drive a client-centric culture by leading CRM initiatives and cultivating long-term relationships with VIP clients. • Engage with high-net-worth clientele, demonstrating a deep understanding of luxury fashion, watches, and fine jewellery. • Support the team in upselling, cross-selling, and storytelling to enhance the client journey.

Business & Operations Management: • Monitor key performance indicators (KPI’s) and contribute to strategic decision-making to optimize sales. • Ensure smooth daily operations, including stock management, visual merchandising, and store standards. • Handle challenging situations with agility, making proactive decisions to drive efficiency and service excellence. • Support with reporting, team scheduling, and business priorities.

EXPERIENCE • 5+ years of experience in a leadership role within luxury fashion and/or watches & jewellery. • A charismatic, open-minded, and proactive leader who thrives in a fast-paced environment. • Strong commercial mindset, with the ability to drive business while maintaining brand integrity. • Deep understanding of luxury clienteling, CRM strategies, and client experience best practices. • A natural storyteller with excellent communication and interpersonal skills. • Agile, adaptable, and curious, always seeking opportunities to elevate the store’s performance.

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