Technical Account Manager

About The Role

Why Join dLocal?dLocal is the financial infrastructure powering global commerce in the world's fastest-growing markets. The biggest companies in the world trust us to unlock growth in 60+ countries across emerging markets—moving money where others see complexity. We don't just process payments; we are architects of payment ecosystems and partners in our customers' expansion. You'll work alongside 1,300+ teammates from 40+ nationalities and tackle global challenges from day one.

What’s the opportunity?

We are looking for a Technical Account Manager who can be responsible for managing all technical aspects of our relationship with our customers, being the first point of contact for upcoming merchants and leading them to having the best solution that adapts to their needs. He/she will work closely with our Sales, Account Management, Product and Development teams being highly merchant-focused on the daily basis.

What Will I Be Doing?

• Provide top-quality technical service before, after and mainly during the onboarding of either new or existing customers into new markets, products or operations, helping to ensure customer satisfaction and strengthening customer relationships.

• Acquire excellent product and technical knowledge, to assess and guarantee the quality to our customers.

• Help maximize the company’s revenue.

• Expand current relationships with customers, focusing on the development of new products and operations.

• Analyze prospects’ business and technical requirements, and help develop solutions that meet those needs.

• Work together with Product and Engineering teams to help customize specific products for customers.

• Manage customer expectations and lead them to customer satisfaction.

• Build and maintain strong, long-lasting customer relationships, being the owner of the technical relationship with customers.

• Monitor the progress of the product integration and ramp up to ensure that they are successful.

What Skills Do I Need?

• Bachelor’s degree in engineering or computer science.

• 4+ Years of experience in similar positions.

• Experience in dealing with customers from a technical approach.

• Experience in working and understanding APIs, with the capability of explaining them to third parties.

• Fluent written and spoken English.

• Knowledge of SQL required.

• Experience in delivering client-focused solutions based on customer needs.

• Passion for customer success and deep interest in understanding client needs.

• Excellent interpersonal and communication skills to build effective relationships with customers and work effectively with them.

• Excellent analytical, technical, problem-solving and project management skills.

• Exceptional organizational skills, with the ability to manage multiple activities and projects at the same time.

• Experience in payments is a plus.

• Ability to write and speak other languages is a plus.

Additional information

What do we offer? Besides the tailored benefits we have for each country, dLocal will help you thrive and go that extra mile by offering you:

• Flexibility in how you work: We focus on impact and productivity over fixed hours. This means our teams have flexible schedules and, depending on your role and location, you will combine self‑managed focus time with moments of in‑person connection in our collaboration hubs.
• Fintech industry: work in a dynamic and ever-evolving environment, with plenty to build and boost your creativity.
• Referral bonus program: our internal talents are the best recruiters - refer someone ideal for a role and get rewarded.
• Work From Anywhere: Team members can work while traveling for up to 3 months every year.

What happens after you apply? Our Talent Acquisition team is invested in creating the best candidate experience possible, so don’t worry, you will definitely hear from us. We will review your CV and keep you posted by email at every step of the process!

Also, you can check out our webpage, Linkedin and Youtube for more about dLocal!

• Bachelor’s degree in engineering or computer science.

• 4+ Years of experience in similar positions.

• Experience in dealing with customers from a technical approach.

• Experience in working and understanding APIs, with the capability of explaining them to third parties.

• Fluent written and spoken English.

• Knowledge of SQL required.

• Experience in delivering client-focused solutions based on customer needs.

• Passion for customer success and deep interest in understanding client needs.

• Excellent interpersonal and communication skills to build effective relationships with customers and work effectively with them.

• Excellent analytical, technical, problem-solving and project management skills.

• Exceptional organizational skills, with the ability to manage multiple activities and projects at the same time.

• Experience in payments is a plus.

• Ability to write and speak other languages is a plus.

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