Technical Operations Lead

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Technical Operations Lead based in United States. This role will lead the operational excellence of customer-facing technology delivery within a complex healthcare technology environment. You will oversee production support for a mid-sized health plan, ensuring critical administrative systems and surrounding applications remain stable and reliable. The position combines incident management, service delivery, customer engagement, operational reporting, and technical coordination across multiple teams and vendors. You will play a central role in prioritizing operational events, driving root cause analysis, and resolving escalated issues. The role also involves coordinating maintenance, upgrades, changes, and issue resolution across infrastructure, databases, middleware, operating systems, networks, and external applications. Success requires strong healthcare payer technology expertise, disciplined service management practices, and the ability to work effectively across onshore and offshore teams. This is an opportunity to make a direct impact on the reliability and performance of technology that supports critical healthcare operations.

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