Technical Quality Manager-Services, South Korea

Full Job Description

Job Description

THE ROLE OF TQM IN SAP PREMIUM ENGAGEMENT

As an integral part of the SAP Cloud Success Services strategy, Premium Engagement (PE) business led by Technical Quality Managers (TQM) is strategic advisory for primarily the largest SAP customers, bringing SAP’s innovations, realizing and accelerating adoption and consumption of SAP Solutions across hybrid and cloud landscapes, and delivering on promises and expected outcomes. Premium Engagement offerings have a critical role to play in driving customer success and the success of the APJ Cloud Success Services organization.

SAP Technical Quality Manager is the key role in Customer Success Services Premium Engagement business and works with customers with Premium Engagement contracts, e.g., MaxAttention and ActiveAttention. TQM is responsible for the overall delivery of contracted services and building long-lasting engagements across the entire customer landscape and end-to-end business processes in SAP solution’s scope.

Qualifications

Potential Skills a successful candidate can achieve being full-time Technical Quality Manager.

• Strong customer engagement skills and developing into a Trusted Advisor within an large, enterprise client
• Service delivery understanding and value-management mindset, with focus on project-managing PE services delivery as TQM: resourcing, staffing, scope mgmt, risk and issues mgmt, escalation management.
• Understanding an overall enterprise architecture across private cloud, SaaS, and on-premise solutions including integration
• Business acumen and business understanding: ACV (annual contract value) contract renewal, solutioning, procurement, customer retention, managing P&L on contract level
• Working as a core member of a virtual account team and orchestrating cross-account internal governance.
• Analysis of customer situation and requirements, including business requirements, program/project, IT, transformational, architecture, development, infrastructure, and operational topics
• Engagement governance, executive reporting &presentations,
• Gain experience in design, implementation, and change management projects
• Facilitation, negotiation, and de-escalation skills

Additional Information

Employment Type: Full time permanent External Hired Case: Probation Period: 3 months from the date of hire (extendable if necessary) The detailed working conditions will be subject to the employment agreement

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About SAP With a global network of customers, partners, employees, and thought leaders, SAP helps the world run better and improves people’s lives. As a leader in enterprise applications and business AI, SAP stands at the nexus of business and technology. For over 50 years, organizations have trusted SAP to bring out their best by uniting business-critical operations spanning finance, procurement, HR, supply chain, and customer experience.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone, regardless of background, feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

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Successful candidates might be required to undergo a background verification with an external vendor.

AI Usage in the Recruitment Process

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Please note that any violation of these guidelines may result in disqualification from the hiring process.

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