Technical Services Manager

Want to be a part of Asia Pacific & Middle East's (APME) largest, most innovative, and rapidly growing data centre company? AirTrunk is a  hyperscale data centre company with a powerful purpose - to scale and sustain the relentless growth of the region’s digital future. We do this by continuously redefining and delivering the digital infrastructure that meet the needs of our customers - the world’s most transformational companies. And we’re doing so sustainably, for today and tomorrow. Having opened Australia’s first and largest hyperscale data centres in 2017, we set our eyes on rapid expansion and now operate a platform of hyperscale data centres across the APME region. With backing from our investors, including Blackstone, this is just the beginning… Come join the A-Team at AirTrunk, where the cloud meets the ground.   A Snapshot   As Technical Services Manager (TSM) reporting to our Senior Technical Service Manager (STSM), you will work closely with our Operations team including Building Services Manager (BSM), making an impact in a number of ways:   Supporting the STSM in relation to all aspects of data centre operations to achieve 100% uptime and compliance with customer SLAs   The primary point of contact for the site Facilities Provider, supervising FM Services, Smart Hands & Security vendors as well as any other third-party vendors (including soft services) engaged directly by AirTrunk.   Supporting the BSM in property related services   Please note, this role will be based in our data centre in Johor Bahru and work on 12 hours shift.   Your Day to Day   Either a portion of the data centre site or a portfolio of customers will be allocated to each Technical Service Manager (TSM). The TSM then runs this sub-section of the site, reporting and raising issues/tasks to the STSM as required;   Lead and manage all aspects of the planning and coordination of all preventive maintenance and repair works; OPEX budget, ensure change management, incident management procedures and safety requirements are followed; coordinate activities as required with customers   Coordinate with the Development team to run construction activity and installations, to ensure system design, installation and testing adhere to operational standards   Ensure adherence to site operating procedures (SOP, MOP, EOP, security) and any other documentation required by law, e.g. RA, SWMS and EHS   Ensure compliance with site held accreditations, including, but not limited to, ISMS, ISO9001, ISO14001, SOC2, PCI.   Maintain compliance with local regulatory requirements including environmental, building, fire, electrical, hydraulic, occupational health & safety   Monitor and manage the performance of outsourced services vendors and contractors, including cleaning, gardening, etc.   Primary operational contact for customers and local point of escalation during emergency events and day-to-day operations. Issue change and incident notices as when required.   Attend witness testing of all equipment during commissioning to validate sequence of operations and receipt of all operational documentation   Manage the provisioning of data centre services including connectivity, power services, deployment and any additional services to be delivered to customers   Lead minor capital projects for customers/internal purposes   Supervise operational metrics, data and analyse risks   Conduct regular property inspections, including all critical facilities, building, fixtures, fitting which include concrete or structural elements and architectural finishing supporting by the Building Services Manager (BSM)   Ensure the data centre operations including general cleaning and security are well maintained   Implement and administer inventory control programs/purchase parts and supplies   Covering 12 hours rotating shift operations   Requirements:   5+ years of mechanical and electrical experience in data centres (preferred), facilities, engineering operations, semiconductor, trades or related fields   Excellent collaborator with strong communication skills in English and Bahasa Malaysia, Mandarin is a plus   Ability to establish and review Method of Procedure documents, maintenance reports, incident reports, emergency event summaries, root cause analysis reports, and O&M manuals   Able to read and comprehend single line diagrams   Ideally, successfully run 3rd party service providers and negotiate quote/pricing for services   Familiar with working with Customer Portals, BMS, Computerized Maintenance Management Systems. CAD is a plus.   Exceptionally flexible, forward-thinking and motivated by change   Effective customer management skills and meeting chair experience    The AirTrunk Culture    Working at AirTrunk is a once in a lifetime opportunity to fast-track your career and amplify your impact. Whilst you’re helping scale our region’s digital future, we’ll help you Grow@Hyperscale and unleash your full potential.   The pace in which we operate means you’ll feel an electric atmosphere at AirTrunk. We are a team of challengers and collaborative problem solvers who break new ground every day. We do this by living our values, going above and beyond, and being dynamic, transparent, and responsive.   Every AirTrunker brings their own unique background and diverse perspective to find solutions to problems that matter. We make sure you have everything you need to make your mark and thrive in a flexible and safe working environment, where everyone feels welcome. Our benefits empower AirTrunkers to stay positively charged. Now’s your chance to Grow@Hyperscale .   To all recruitment agencies: AirTrunk does not accept agency resumes. Please do not forward resumes to our jobs alias, AirTrunk employees or any other organisation location. AirTrunk is not responsible for any fees related to unsolicited resumes.

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