Overview
Alongside partners with organizations to drive digital transformation and build high-performing tech teams. We are looking for a Technical Support Analyst - COBOL/Mainframe to join a project at a company specializing in the management of financial markets. Responsibilities: Ensure the availability and stability of services in the European market by monitoring production and test environments. Assist in the resolution of operational alerts and incidents, including complex issues in Mainframe applications. Support the management of tickets for incidents, changes, and service requests, ensuring SLA compliance. Participate in the execution of critical incident procedures, root cause analysis, and preparation of post-incident reports. Contribute to the creation and maintenance of operational procedures, knowledge articles, and best practices. Collaborate with development teams on application
Full job description
Full Job Description
Alongside partners with organizations to drive digital transformation and build high-performing tech teams.
We are looking for a Technical Support Analyst - COBOL/Mainframe to join a project at a company specializing in the management of financial markets.
Responsibilities:
- Ensure the availability and stability of services in the European market by monitoring production and test environments.
- Assist in the resolution of operational alerts and incidents, including complex issues in Mainframe applications.
- Support the management of tickets for incidents, changes, and service requests, ensuring SLA compliance.
- Participate in the execution of critical incident procedures, root cause analysis, and preparation of post-incident reports.
- Contribute to the creation and maintenance of operational procedures, knowledge articles, and best practices.
- Collaborate with development teams on application issues, enhancements, and maintenance tasks.
Requirements
- Bachelor’s degree in Computer Engineering, Information Systems, or related field.
- Experience in IT support or production support (1–3 years preferred).
- 2+ years of experience working with Mainframe systems is highly preferred, including knowledge of COBOL.
- Hands-on experience with Linux (mandatory).
- Strong analytical and problem-solving skills, with attention to detail.
- Ability to work under pressure in fast-paced, 24/7 environments.
- Excellent communication skills in English.
- Ability to prioritize tasks and work independently or as part of a team.
Benefits
- Technical guidance and continuous mentorship
- Participation in real-world projects
- Collaborative environment with a focus on professional growth
- Opportunity for career progression
- Hybrid work model: Porto office (1 day per week of home office)
- Range: 22500€- 30000€ Gross/Year
Qualifications And Requirements
Entry level
Requirements & qualifications
Entry level
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Verification notes
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