Overview
Provide technical support for CSS customers across Local Language and Global English workloads, resolving complex customer issues, driving customer success to support global follow-the-sun coverage and critical escalations. Response and Resolution: You own, investigate and solve customer technical issues. You collaborate within and across teams, leveraging troubleshooting tools and practices. Readiness: You lead or participate in building communities with peer delivery roles and, where appropriate, share your knowledge. You develop specific technical and professional proficiency to enable you to resolve customer issues, through training and readiness. Bachelor's Degree in Computer Science, Information Technology (IT), or related field AND 1+ years of technical support, technical consulting experience, or information technology experience OR 3+ years of technical support, technical consul
Full job description
Full Job Description
Provide technical support for CSS customers across Local Language and Global English workloads, resolving complex customer issues, driving customer success to support global follow-the-sun coverage and critical escalations. Response and Resolution: You own, investigate and solve customer technical issues. You collaborate within and across teams, leveraging troubleshooting tools and practices. Readiness: You lead or participate in building communities with peer delivery roles and, where appropriate, share your knowledge. You develop specific technical and professional proficiency to enable you to resolve customer issues, through training and readiness. Bachelor's Degree in Computer Science, Information Technology (IT), or related field AND 1+ years of technical support, technical consulting experience, or information technology experience OR 3+ years of technical support, technical consulting experience, or information technology experience More than 3 years of work experience supporting any of the following Windows areas: Devices & Deployment (DND) - Windows deployment, installation, servicing, patching, and upgrade scenarios. Directory Services (DS) - Active Directory, authentication, authorization, Group Policy, PKI, and identity infrastructure. Networking (NET) - DNS, DHCP, TCP/IP, VPN, Wi-Fi, SMB, firewalls, and enterprise network connectivity. Performance (PERF) - Windows Server and Client performance, application performance, and system optimization. Storage & High Availability (SHA) - Storage, clustering, virtualization, backup/recovery, Azure Local, and business continuity solutions. User Experience (UEX) - Azure Virtual Desktop (AVD), Remote Desktop Services (RDS), Windows 365, printing, app delivery, and end-user productivity experiences. Mandarin Language: fluent in reading, writing and speaking. English Language: confident in reading, writing and speaking. This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled. *
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