Overview
Cursor currently lists the remote Technical Support Engineering Leader, Singapore, Australia, New Zealand, Indonesia opportunity in Singapore on its public Ashby job board. The official posting provides a direct application route.
Full job description
Official role information
Our mission is to automate coding. The first step in our journey is to build the best tool for professional programmers, using a combination of inventive research, design, and engineering. Our organization is very flat, and our team is small and talent dense. We particularly like people who are truth-seeking, passionate, and creative. We enjoy spirited debate, crazy ideas, and shipping code. ABOUT THE ROLE We’re hiring the first Technical Support Engineering leader in APAC to lead a team of Technical Support Engineers and deliver exceptional support experiences to Cursor users. In this role, you’ll guide the team in engaging directly with users, solving complex technical challenges, and leveraging learnings to build internal automations and optimize support processes. You’ll be at the forefront of ensuring users successfully leverage Cursor, shaping how AI-enhanced developer support operates at scale, and building the systems that make support world-class. Ideal candidates are former support engineers with proven leadership experience, thrive in fast-paced startup environments, are passionate about developer tools, and proactively enhance processes and automation while growing the people around them. WHAT YOU’LL DO - Lead, mentor, and grow a team of Technical Support Engineers through coaching, feedback, and career development. - Serve as the escalation point for complex or urgent customer issues, collaborating with engineering to drive resolution. - Set and monitor team goals, metrics, and processes to ensure consistent, high-quality support. - Partner with Product and Engineering to advocate for customer needs and influence roadmap priorities. - Drive operational excellence by improving workflows, building automations, and streamlining tooling. - Champion documentation and knowledge sharing to empower both customers and teammates. YOU MAY BE A FIT IF - Prior experience as a Technical Support Engineer or in a hands-on technical support role. - Proven track record managing or leading a technical support team in a SaaS or developer-focused company. - Strong debugging and problem-solving skills, with a deep understanding of software development workflows. - Familiarity with IDEs, LLMs, and AI-powered developer tools. - Excellent communication skills with the ability to coach teams and engage with senior external stakeholders. - Self-starter with curiosity, creativity, and a bias for action. Compensation information {'compensationTierSummary': None, 'scrapeableCompensationSalarySummary': None, 'compensationTiers': [], 'summaryComponents': []}
Review the linked official posting for the complete current wording, application questions and any location-specific terms.
Tips for this job
Practical Job and Scholarship guidance. These tips do not replace official rules or create new eligibility requirements.
- Tailor the CV and application to the responsibilities and required skills stated on the official employer page.
- Use concrete evidence of relevant work, projects and measurable results rather than generic claims.
- Confirm location, work authorization, remote restrictions and sponsorship terms before applying.
- Apply through the original employer or official recruitment destination shown on this page.
Verification notes
Verified at source level during this run from Cursor's credential-free public Ashby job-board API. The provider returned this record in its current published collection. Missing salary, deadline, visa, funding, eligibility and location facts were not inferred.
Job and Scholarship is the discovery and verification layer. Confirm eligibility, dates, salary/funding and application instructions on the original source before submitting anything.
Cursor ↗