Overview
Responsible for distributing database to telesales officer, directing and guiding the telesales method of selling, offering, and handling products to Customers Leads and monitors activities of Telesales Representatives to ensure effective performance. Support sales team and monitor the quality of phone calls and Customer communications. Provides motivation to Representatives through individual contact, goal setting, periodic meetings and recommendation of incentive plans. Trains staff on products and services (through formal training and one-on-one coaching/ mentoring) by focusing on the sales process to ensure maximum lead generation and high closure rates for new business. Compile all information for the generation of monthly reports, including monthly and quarterly revenue tracking and forecasting.
Full job description
Full job description
- Responsible for distributing database to telesales officer, directing and guiding the telesales method of selling, offering, and handling products to Customers
- Leads and monitors activities of Telesales Representatives to ensure effective performance.
- Support sales team and monitor the quality of phone calls and Customer communications.
- Provides motivation to Representatives through individual contact, goal setting, periodic meetings and recommendation of incentive plans.
- Trains staff on products and services (through formal training and one-on-one coaching/ mentoring) by focusing on the sales process to ensure maximum lead generation and high closure rates for new business.
- Compile all information for the generation of monthly reports, including monthly and quarterly revenue tracking and forecasting.
Qualifications and requirements
- Min 1 years of Telesales Leader Experience
- Experience hiring and developing a telesales team.
- Experience coordinating projects & campaigns across teams.
- Ability to multitask and execute in a fast-paced, team-oriented environment
- Strong analytical skills. Proven ability to review detailed data and produce meaningful analysis
- Strong problem solving skills and ability identify root causes
- Working knowledge of medium-large operations in fintech or bank call center
Requirements & qualifications
- Min 1 years of Telesales Leader Experience
- Experience hiring and developing a telesales team.
- Experience coordinating projects & campaigns across teams.
- Ability to multitask and execute in a fast-paced, team-oriented environment
- Strong analytical skills. Proven ability to review detailed data and produce meaningful analysis
- Strong problem solving skills and ability identify root causes
- Working knowledge of medium-large operations in fintech or bank call center
Tips for this job
Practical Job and Scholarship guidance. These tips do not replace official rules or create new eligibility requirements.
- Tailor the CV and application to the responsibilities and required skills stated on the official employer page.
- Use concrete evidence of relevant work, projects and measurable results rather than generic claims.
- Confirm location, work authorization, remote restrictions and sponsorship terms before applying.
- Apply through the original employer or official recruitment destination shown on this page.
Verification notes
Discovered from the employer’s public SmartRecruiters Posting API. The public detail endpoint was fetched and its job-ad sections were normalized into a complete, safe candidate-facing description.
Job and Scholarship is the discovery and verification layer. Confirm eligibility, dates, salary/funding and application instructions on the original source before submitting anything.
Cermaticom Careers ↗Browse current Job and Scholarship listings from Cermaticom Careers →
