Overview
Trade Operations Analyst at Shun Shing Group — Dubai, Dubai, United Arab Emirates. The Trade Operations Analyst will support the Local Business Development team by managing commercial administration, trade transaction coordination, and operational controls throughout the customer lifecycle. The role will be responsible for preparing customer offers, coordinating transaction execution, maintaining accurate documentation and records, supporting reconciliations, and ensuring alignment between commercial agreements, invoicing activities, and ERP records.
Full job description
The Trade Operations Analyst will support the Local Business Development team by managing commercial administration, trade transaction coordination, and operational controls throughout the customer lifecycle. The role will be responsible for preparing customer offers, coordinating transaction execution, maintaining accurate documentation and records, supporting reconciliations, and ensuring alignment between commercial agreements, invoicing activities, and ERP records. By acting as the central coordination point between Business Development, Finance, Bills, Operations, and customers, the role will enable the sales team to focus on business development and customer engagement activities.
Key Responsibilities
Commercial & Sales Support
- Prepare and issue customer offers, quotations, and commercial proposals in accordance with approved commercial terms.
- Maintain quotation registers and monitor offer status.
- Support customer onboarding documentation requirements.
- Coordinate follow-up actions arising from customer negotiations.
- Assist the Business Development team with commercial reporting and pipeline tracking.
Trade Transaction Coordination
- Monitor transactions from contract execution through invoicing and settlement.
- Coordinate activities between customers, Business Development, Finance, Bills, and Operations teams.
- Ensure documentation and transaction milestones are completed on time.
- Maintain visibility of transaction status and outstanding actions.
Documentation & Contract Administration
- Maintain complete transaction files and supporting documentation.
- Track amendments, revisions, and updates to commercial agreements.
- Ensure stakeholders are working from the latest approved documentation.
- Support compliance with internal procedures and document retention requirements.
Reconciliation & Data Integrity
- Review customer statements, invoices, and transaction records.
- Investigate discrepancies and coordinate resolution with relevant stakeholders.
- Ensure Oracle records accurately reflect transaction activity.
- Support month-end reconciliations and reporting activities.
Candidate Profile
- 3-5 years in commodity trading, shipping, logistics, commercial operations, trade finance, or sales support.
- Comfortable reading contracts and commercial agreements.
- Good understanding of invoicing, receivables, and reconciliations.
- Strong Excel and ERP skills.
- Able to deal confidently with customers and internal stakeholders.
- Highly organized and detail-oriented.
Kindly submit your updated relevant CV.
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