Trust and Safety Analyst

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Trust and Safety Analyst based in India. This is an opportunity to help protect online ecosystems by investigating and responding to a broad range of digital abuse. You will analyze reports involving phishing, malware, fraud, impersonation, spam, botnets, and other forms of online abuse. The role combines investigative research, analytical judgment, policy enforcement, and detailed case management. You will work with evidence from domains, websites, accounts, and other technical signals to identify abusive activity and emerging threats. The position operates within a globally distributed Trust and Safety environment, collaborating across international teams and time zones. You will also contribute to improving detection methods, workflows, policies, and enforcement processes as the operation scales. This remote role offers the opportunity to make a tangible impact on online safety while developing expertise in internet infrastructure and abuse prevention.

Review, investigate, and resolve reports involving phishing, malware, spam, fraud, impersonation, botnets, and other forms of online abuse. Apply Trust and Safety policies consistently, using available evidence and risk-based judgment to make well-supported decisions. Analyze account activity, domains, websites, and related signals to identify abusive behavior, suspicious patterns, and emerging threats. Respond accurately and efficiently to internal and external abuse reports within established service levels. Maintain detailed and accurate case records, preserve relevant evidence, and prepare concise investigation summaries. Escalate complex, sensitive, or high-risk cases according to established procedures. Identify recurring trends and recommend improvements to policies, workflows, detection methods, and enforcement processes. Support rotational coverage and occasional weekend or public-holiday work when required to respond to urgent incidents. Collaborate with international teams and use translation tools where necessary to investigate multilingual content and coordinate case resolution. Requirements 2+ years of professional experience in Trust and Safety, abuse operations, fraud prevention, risk operations, cybersecurity, or a related field. Previous experience investigating online abuse and making decisions based on policies, evidence, and risk-based judgment. Ability to handle sensitive or potentially disturbing content professionally, objectively, and confidentially. Strong analytical skills with excellent attention to detail and the ability to manage multiple cases and competing priorities. Strong written and verbal communication skills, including the ability to clearly document investigations and explain decisions. Experience working with translation tools to review multilingual content and collaborate effectively with international teams. Familiarity with online abuse investigation, digital risk, or cybersecurity concepts. Experience in a domain registrar, web-hosting provider, cloud platform, CDN, or other internet infrastructure environment is a plus. Knowledge of domains, DNS, WHOIS or RDAP, hosting services, IP addresses, email headers, and common abuse-reporting or takedown procedures is desirable. Familiarity with ICANN requirements, threat-intelligence tools, open-source intelligence (OSINT) techniques, or automated abuse-detection systems is an advantage. Ability to work independently while collaborating effectively with distributed teams across different regions and time zones. Willingness to work remotely from India and provide occasional schedule flexibility for urgent incidents or global coverage. Must have the legal right to work in India without requiring employment sponsorship. Benefits Fully remote position, with the flexibility to work from home in India. Opportunity to contribute to a global Trust and Safety operation focused on combating online abuse and protecting users. Exposure to cybersecurity, internet infrastructure, threat intelligence, abuse investigation, and online risk management. Collaboration with international teams across multiple regions and time zones. Opportunities to contribute to improvements in policies, workflows, detection capabilities, and enforcement processes. Competitive total rewards package, with benefits varying according to role and location. Paid time off and retirement savings benefits, where applicable. Potential eligibility for bonuses or incentive programs and equity-related benefits, depending on role and location. Competitive healthcare benefits and family-friendly benefits, which may include parental leave. Professional development opportunities within a growing global Trust and Safety environment.

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