Overview
As a User Support Specialist, you will provide world-class support to end users so their entire experience with the Tekton brand is impressive.
Full job description
As a User Support Specialist, you will provide world-class support to end users so their entire experience with the Tekton brand is impressive.
• Execute fast and helpful support, fielding end users’ order and tool-related questions that come through via phone, live chat, email, or support cases • Review and process tool warranty requests • Address any potential issues with orders including screening for fraud, resolving shipping errors, making sure orders are sent to our Fulfillment department, and processing returns • Help troubleshoot issues users may experience on Tekton.com • Contribute to making Tekton.com an exceptional experience for end users • Review and process orders and payments
• You are aligned with Tekton’s philosophy, ways of thinking, and work style • You are authentic, helpful, and personable • You are able to work at a fast pace, easily switch between tasks, and manage multiple requests at once • You are able to use good judgment when resolving issues with end users or other parties • You have exceptional values, including honesty, integrity, and empathy • You have excellent communication skills
• Knowledge of hand tools and their applications • Experience in customer service, data management, or related fields • Eligible to work in the United States without visa sponsorship
$50,000 - $65,000 per year
Full-time employees receive health, dental, vision, life, hospital indemnity, and long-term disability insurance; paid time off; a 401(k) program; and tuition reimbursement.
This is a full-time salaried position located in Grand Rapids, Michigan.
Head of User Services
The User Services department maintains our industry-leading reputation for impressive support and warranty. They also oversee and continue to grow our student program and business purchasing program.
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Verification notes
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