UX researcher | Mid-Senior

THE WORLD’S MOST ADVANCED VPN, AND A WHOLE LOT MORE. The NordVPN Design Team is a dynamic, multidisciplinary group of product designers, web designers, UX researchers, UX writers, and graphic designers. We're building the future of digital freedom across our cybersecurity suite—helping millions of users own their online lives. We aim to simplify the complex world of cybersecurity for everyone. We thrive on direct feedback to help each other grow and believe in the freedom to take initiative, be bold, and run with new ideas to define the future of online safety. We’re seeking a curious and determined UX Researcher to join our UX research team and play an active role in shaping product success. Strong initiative, adaptability, ability to connect user understanding with product and business outcomes are key to thriving in this role. If this vision resonates with you and you have experience with hands-on qualitative research of user-facing digital apps, we’d love to meet you. MAIN RESPONSIBILITIES

• Initiate, plan and conduct end-to-end research—designing studies, engaging with participants, analyzing results, and sharing meaningful insights.
• Deliver timely, actionable insights in clear, engaging, and reusable formats to inform teams across the organization.
• Ensure research insights actively shape decisions, becoming a lasting part of how we build products.
• Balance strategic and tactical research, aiming to add strategic dimension to tactical work.
• Support and empower non-researchers to do research, providing guidance and encouragement along the way.
• Build and apply AI workflows to accelerate research processes and help insights scale across the organization.
• Build strong relationships across teams as a proactive, curious, and involved team member. CORE REQUIREMENTS
• Proven experience in UX research, particularly in qualitative methods with a focus on digital applications.
• Ability to think holistically about user flows and journeys, understanding how individual interactions fit into the whole user lifecycle.
• Proactive and curious mindset, with the ability to take ownership and push forward, navigate uncertainty and shifting priorities.
• Skilled in linking research to product and business goals and outcomes.
• Hands-on experience applying AI to research work and building systems that transform findings into lasting, reusable knowledge for the whole organization.
• Passion to elevate research beyond dry presentations and reports – seeing insight sharing as an opportunity to inspire, using visual storytelling, interactive formats, and stakeholder involvement to ensure findings drive real change. BONUS POINTS
• Portfolio or case studies that showcase your process, approach, and impact in previous projects.
• Experience in empowering non-researchers to do research.
• Enthusiasm for experimenting with new tools, methods, workflows or approaches that make research more effective and closer to decision-making. WHAT WE OFFER
• Sharpen your edge: training, mentorship, and room to grow — always.
• Take the time you need: extra vacation days, sick days, and time off when life calls.
• Get premium healthcare: private health insurance in Lithuania and Poland — fully covered.
• Protect your peace: enjoy free subscriptions to Calm, Headspace, and Mindletic, and our own resilience and mindfulness trainings.
• Own your fitness: in-house gyms, sport cards, online workouts, and personal guidance — on us.
• Pack your bags for workation: experience our company-wide trip abroad to the fullest.
• Work from anywhere: work from wherever keeps you in the zone.
• Celebrate your milestones: birthdays, weddings, and new family members — all deserve a gift.
• Parent with ease: children’s summer camps and flexibility around the schedule — because parenting never pauses.
• Join the party: team building and company events people talk about for months.
• Unlock Cyber City: coffee bar, open gyms, kids’ room, music room, massage chairs — our Vilnius HQ is yours to enjoy. Kindly refer to our Privacy Notice for Recruitment Candidates https://drive.google.com/file/d/1b2tV684_SYV1jQ4kuf91cnzrRBk3ef-5/view for comprehensive information regarding our data handling procedures throughout recruitment processes. We expect all candidates to provide accurate and complete information during the recruitment process. While limited use of AI tools to refine application materials is acceptable, candidates remain fully responsible for ensuring that their submissions reflect their own qualifications, skills, and experience. Any failure to do so may negatively affect participation in the recruitment process. If broader AI assistance is allowed for a particular role or stage, we’ll let you know in advance. By submitting your application, you acknowledge that it may be processed using automated tools for evaluation purposes. As part of our recruitment process, we may use an AI-based application review tool to help assess applications based on skills and experience relevant to the role. This technology is used to support - not replace - human decision-making, and every application is ultimately reviewed by a recruiter. If you would like more information about how AI is used in this process or wish to exercise your rights under applicable data privacy laws, please contact us at privacy@nordaccount.com. Should you prefer to opt out of the automated evaluation, please submit your application directly to career@nordsec.com.

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