Vendor Operations & Governance Specialist

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Vendor Operations & Governance Specialist based in United States. This role is responsible for overseeing and optimizing global third-party vendor partnerships supporting customer operations. You will serve as a key operational bridge between internal teams and partner sites, driving consistent performance against SLAs, quality standards, and operational benchmarks. The position combines vendor relationship management, operational governance, workforce planning, performance analysis, and continuous improvement. You will use data and structured governance routines to identify risks, improve customer outcomes, and strengthen vendor accountability. The role also involves shaping talent strategies, onboarding practices, and operational processes across partner locations. You will collaborate closely with workforce management, quality, training, recruitment, and other cross-functional teams. This is an influential opportunity for an analytical and results-oriented professional who thrives in a fast-paced, globally distributed environment.

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