Veterinary Assistant Supervisor - Green Trails Animal Clinic

PetVet Care Centers' Green Trails Animal Clinic is currently seeking Veterinary Assistant Supervisor  to join our team! At PetVet Care Centers, our mission is to improve the lives of animals and people — providing exceptional and compassionate care at every stage — for all the moments that matter. Because life is better with pets. We deliver the Ultimate Care Experience — every pet, every client, every time. That starts with a Culture of Care that supports our team members as much as the pets and clients we serve. With more than 420 locally led hospitals and over 11,000 team members nationwide , we offer: Local autonomy with national support Career mobility and development opportunities A collaborative, inclusive environment where your wellbeing comes first You care for pets. We care for you. Position Overview The Veterinary Assistant Supervisor is a working leadership position responsible for providing high-quality patient care while supporting the daily organization, development, and performance of the veterinary assistant team. In addition to performing the duties of a Veterinary Assistant, the Supervisor serves as a resource and role model for the support team, helps coordinate daily workflow, promotes consistent adherence to hospital protocols, assists with training and onboarding, and helps maintain a positive, collaborative work environment.   The Veterinary Assistant Supervisor works closely with the Hospital Manager and veterinary team to identify workflow challenges, support hospital initiatives, reinforce established policies and procedures, and ensure the team is prepared to provide efficient, compassionate patient and client care.   Green Trails Animal Clinic in Lisle, Illinois has been a trusted veterinary resource for the Lisle and Naperville communities for over 35 years, building a strong reputation for quality, professional care with a compassionate touch across every stage of a pet's life. Open Monday through Saturday, the team offers a broad range of services from routine wellness exams, vaccinations, and dental care to state-of-the-art surgery, advanced diagnostics, geriatric care, and urgent care during regular business hours, all within a relaxed and welcoming environment where pet owners consistently feel confident and well-informed.   Essential Clinical Functions Provide compassionate, safe, and efficient care to all patients. Obtain patient histories, weights, vital signs, and other information as appropriate. Safely restrain and handle patients using appropriate techniques and calm anxious patients. Assist veterinarians with examinations, treatments, procedures, diagnostics, medication administration, and patient care. Collect and prepare laboratory samples and perform approved in-house diagnostic testing. Take diagnostic radiographs as directed and operate hospital equipment appropriately. Place IV catheters, perform venipuncture, administer medications, and perform other technical duties within applicable laws and hospital policies. Assist with anesthesia, surgical procedures, dental procedures, and patient monitoring when applicable. Fill prescriptions and maintain appropriate medical and controlled-drug documentation. Maintain accurate and complete patient medical records. Maintain appropriate standards of cleanliness, sanitation, organization, and infection control throughout the hospital. Communicate professionally and compassionately with clients and provide education as directed by the veterinarian. Promote hospital products and services and support organizational initiatives Supervisory & Leadership Responsibilities Provide day-to-day leadership and direction to the veterinary assistant team. Serve as a primary resource for assistants regarding hospital workflow, protocols, procedures, and technical questions. Help coordinate daily patient flow and distribute responsibilities based on hospital needs, staff skill level, and veterinarian priorities. Conduct or assist with daily team huddles and communicate important operational updates. Monitor completion of opening, closing, cleaning, stocking, maintenance, and other assigned responsibilities. Identify workflow problems and work with the Hospital Manager and medical team to develop practical solutions. Promote teamwork between veterinary assistants, reception staff, veterinarians, and hospital leadership. Model professional communication, accountability, reliability, and respectful workplace behavior. Address routine workflow or performance concerns promptly and escalate significant or recurring concerns to the Hospital Manager. Reinforce hospital policies, SOPs, safety standards, and established medical protocols. Provide coaching and real-time feedback when team members need additional direction or support. Assist the Hospital Manager with identifying performance, training, attendance, communication, or accountability concerns. Participate in team meetings, leadership discussions, and implementation of hospital initiatives as requested. Serve as a point of contact for the assistant team when the Hospital Manager is unavailable while recognizing issues that require management or veterinarian involvement Training & Team Development Assist with onboarding and training new veterinary assistants. Help maintain training checklists and monitor completion of required competencies. Assess team members' technical skills and identify opportunities for additional training. Provide hands-on coaching and demonstrate proper techniques and hospital procedures. Encourage continuing education and professional development. • Help cross-train team members to improve flexibility and hospital coverage. Support team members enrolled in veterinary technician or other veterinary education programs when appropriate. Work with the Hospital Manager and veterinarians to establish consistent expectations for technical skills and patient-care standards. Recognize strong performance and encourage a culture of continuous improvement. Hospital Operations Help ensure treatment areas, exam rooms, pharmacy, laboratory, radiology, and other clinical areas are appropriately stocked and prepared. Monitor supply levels and communicate inventory needs to the appropriate team member or Hospital Manager. Help ensure equipment is maintained appropriately and promptly report malfunctioning or damaged equipment. Support compliance with OSHA, controlled-substance, radiation safety, infection-control, and other hospital safety requirements. Help ensure appropriate completion of logs, checklists, treatment sheets, medical records, and other required documentation. Assist with implementing new hospital procedures, equipment, services, and workflow changes. Help identify opportunities to improve efficiency, patient safety, client experience, and team productivity.  Competencies Leadership : Leads by example and provides clear, respectful direction to others. Communication : Communicates effectively with team members, veterinarians, clients, and hospital leadership. Coaching & Development : Provides constructive feedback and helps team members improve their knowledge and skills. Accountability : Holds themselves and others accountable for established expectations while appropriately escalating concerns to management. Organization & Prioritization : Effectively manages competing priorities in a fast-paced hospital environment. Problem Solving : Identifies workflow or operational problems and participates in developing practical solutions. Emotional Intelligence : Maintains professionalism during stressful situations and adapts communication appropriately. Team Orientation : Promotes cooperation between departments and helps resolve day-to-day communication or workflow issues. Initiative : Recognizes what needs to be done and takes appropriate action without requiring constant direction. Patient Advocacy : Consistently prioritizes patient safety, comfort, and quality of care. Qualifications (Required) Applicants must be 18 years of age or older to be considered for this position High school diploma or equivalent Minimum two years of veterinary assistant or veterinary technician experience preferred; demonstrated advanced proficiency in veterinary assistant responsibilities required. Demonstrated ability to independently perform the core technical duties expected of a Veterinary Assistant. Strong communication, organization, and problem-solving skills. Demonstrated reliability, professionalism, initiative, and ability to work effectively as part of a team. Ability to provide constructive feedback and direction to peers professionally and respectfully. Working knowledge of veterinary hospital procedures, medical terminology, patient-care protocols, and safety standards. Ability to prioritize responsibilities and provide direction in a fast-paced clinical environment. Preferred Skills (Nice to Have) Previous lead, supervisory, training, or mentorship experience in a veterinary hospital. Veterinary Assistant certification or completion of an approved veterinary assistant program. Current enrollment in or completion of an AVMA-accredited Veterinary Technician program. CVT/LVT/RVT credential where applicable. Experience training or onboarding veterinary support staff. Experience with veterinary practice-management software and in-house diagnostic equipment Schedule : Ability to work two Saturdays per month Position Requirements Maintain current knowledge of veterinary medicine and actively pursue opportunities for professional development. Maintain regular and reliable attendance and be flexible with scheduling based on hospital needs. Work collaboratively with hospital leadership and veterinarians. Appropriately handle confidential employee, client, and hospital information. Recognize when an issue can be addressed through peer leadership and when it should be escalated to the Hospital Manager or Medical Director. Ability to work with sick or injured animals, potentially hazardous materials, cleaning chemicals, anesthetic gases, zoonotic diseases, and unpleasant odors. Ability to stand and walk for extended periods and perform physically demanding veterinary-assistant duties, including stooping, kneeling, crouching, and frequent movement. Ability to lift or carry animals weighing up to 50 pounds and obtain assistance with heavier patients when appropriate.  Scope of Supervisory Authority The Veterinary Assistant Supervisor provides day-to-day operational leadership, coaching, training, and direction to veterinary support staff. The position is expected to address routine workflow and performance concerns and communicate significant or recurring concerns to the Hospital Manager. Formal disciplinary action, compensation decisions, hiring, termination, scheduling policy, and other employment decisions remain the responsibility of the Hospital Manager and/or appropriate PetVet leadership unless specifically delegated. What We Offer We care deeply about supporting our team members — professionally and personally. Benefits include: Medical, dental, and vision insurance Paid Parental Leave (birth, adoption, foster) 401(k) with discretionary contribution Team Member Pet Discounts Emotional wellbeing support — including Calm app access and 24/7 EAP CE stipends and career development resources Grant Circle — a relief fund for team members facing personal hardship Local hospital culture backed by national resources   Pay Range $15.94 — $21.83 USD At PetVet Care Centers, we’re committed to a  Culture of Care — for pets, for the people who love them, and for the team members who make it all possible. With more than 400 hospitals across the U.S. and a team of over 11,000 dedicated professionals , including 1700+ veterinarians , we offer a unique blend of local leadership and national support that helps our hospitals thrive. Our model is built on partnership, collaboration, and local medical autonomy , empowering each hospital to deliver high-quality care while benefiting from shared resources and a strong professional community. Whether you’re providing care in a hospital or supporting operations behind the scenes, PetVet is a place where you can grow your career, stay connected to your purpose, and make a meaningful impact. You care for pets. We care for you. PetVet is an equal opportunity employer. All employment decisions are made without regard to race, color, age, gender, gender identity or expression, sexual orientation, marital status, pregnancy, religion, citizenship, national origin/ancestry, physical/mental disabilities, military status or any other basis prohibited by law. EOE, M/F/D/V PetVet respects your privacy and is committed to protecting your personal information.  Please see our  privacy notice  for additional information about our data practices.  

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