vIOP Clinical Quality Manager

About Lyra

Lyra Clinical Associates partners with Lyra Health, a leading provider of evidence-based mental health care, serving more than 20 million people globally in partnership with employers and more than 100 million through health plan and partner relationships. The company has delivered more than 15 million sessions of mental health care, published more than 35 peer-reviewed studies, and delivered unmatched outcomes in terms of access, clinical effectiveness, and cost efficiency. Lyra members have access to care in one day, and nine out of ten improve with the support of providers like you. Lyra is transforming access to life-changing mental health care through Lyra Empower, the only fully integrated, AI-powered platform combining the highest-quality care and technology solutions. You will be employed by Lyra Clinical Associates.

About the Role We are looking for an experienced mental health clinical leader with a passion for clinical quality and management to serve as a clinical quality manager and lead for our Pediatric virtual Intensive Outpatient Program (vIOP), an accelerated, comprehensive care experience that helps young people ages 7 to 25 feel better quickly from the comfort of home. The pediatric vIOP is a critical service for acute patients who need more than traditional, once-a-week therapy. This program is a critical component of our full-spectrum of care services. It not only helps to avoid re-hospitalization, but its availability within our services ensures these members have direct access to our core coaching, therapy, and psychiatry services once they are stabilized. For this full-time role, the primary responsibility will be to train, provide management oversight, and clinical consultation to a team of behavioral care managers and therapists practicing CBT, DBT, ERP and other evidence-based practices to vIOP clients through our innovative video therapy platform. This includes reviewing and providing feedback on clinical quality metrics and consulting on clinical cases. You will also assist with key quality improvement initiatives including specialty consultations, provider training, and quality assurance reviews. This role is a great fit if you have training, experience, and expertise in treating clients (young adults and adolescents) with mood and anxiety disorders in an intensive outpatient program setting, as well as a commitment to evidence-based and culturally responsive care, clinical quality assurance, experience in administrative and clinical management of licensed independent mental health providers and case managers, and developing high performing teams. This role reports to our Sr. Director, High Acuity Care Service.

Provide clinical quality oversight and administrative supervision to vIOP therapists in clinical practice and behavioral care managers

Support recruiting, interviewing, onboarding, and training of vIOP therapists and behavioral care managers

Provide ongoing mentoring and consultation to vIOP therapists and behavioral care managers

Provide ongoing feedback regarding team member’s’ performance including clinical quality, productivity, adherence to evidence-based treatment models, client feedback, and interpersonal effectiveness

Ensure care and support provided across the team is culturally responsive and outcomes driven

Lead ongoing 1:1’s and consultation team meeting with assigned vIOP therapists, behavioral care managers, and consultation teams

Support Psych Urgent Care appointments (7 bookable calendar spots)

Provide clinical coverage for vIOP individual and group sessions as needed

Maintain a small personal caseload of clients;

Other duties as assigned

PhD or PSYD in clinical or counseling psychology or Master’s degree from a clinical track (e.g., MSW, MFT, MC, MMHC) from an accredited program

Current unrestricted license to practice within the United States

Willingness to obtain cross-licensing in additional states or PSYPACT as needed to support program growth

5+ years postgraduate clinical experience

2+ years of experience in providing care and leadership in a high acuity (IOP, PHP, residential) setting

3+ years of experience in clinical supervision and training of evidence-based therapies

1+ years of experience in administrative supervision / management of licensed independent providers and behavioral care managers

Knowledge of research and theoretical foundations of evidence based treatments

Highly skilled in working with clients with severe, co-occurring clinical diagnoses and high risk presentations

Highly skilled in providing evidence-based treatments (e.g., CBT, DBT, ERP, ACT, TF-CBT, etc.)

Experienced and passionate about helping kids, teens, young adults, and families to achieve goals

Experienced in brief, goal-focused psychotherapy using measurement based care

Grounded in cultural humility with a commitment to culturally responsive care

Experience with video therapy and providing supervision/consultation on how to conduct clinical sessions via video conferencing software

Comfort with technology and working within a fast-moving environment

Excellent interpersonal skills (listening and communicating)

Passion for transforming mental health through technology with a human touch

Ability to work full-time, approximately 40 hours per week

Full-time resident of the United States

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