Overview
This is a fake job. Do not apply unless you are a Greenhouse employee. This is for testing purposes only. Associate Customer Success Manager About the Role You'll own a portfolio of accounts and be the primary relationship owner for a set of customers post-sale. Your job is to make sure they're actually getting value out of the product, not just paying for it. This role is a good fit if you're emp
Full job description
This is a fake job. Do not apply unless you are a Greenhouse employee. This is for testing purposes only. Associate Customer Success Manager About the Role You'll own a portfolio of accounts and be the primary relationship owner for a set of customers post-sale. Your job is to make sure they're actually getting value out of the product, not just paying for it. This role is a good fit if you're empathetic, data-informed, and genuinely like problem-solving with people. What You'll Do Manage a book of business, primarily SMB or Mid-Market accounts Run regular check-ins with customers to review product adoption, surface issues, and align on goals Track health signals (usage data, support ticket trends, NPS) and proactively reach out when something looks off Partner with Sales on renewals and expansions for your accounts Escalate product feedback to internal teams with the context needed to act on it Support customers through new feature rollouts and product changes What We're Looking For 0
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