Workflow Consultant & Trainer

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Workflow Consultant & Trainer based in United States. As a Workflow Consultant & Trainer, you will help healthcare providers and their teams successfully adopt and optimize a cloud-based clinical platform. You will lead bilingual Korean and English training sessions, provide hands-on workflow consultation, and support practices throughout onboarding and post-launch stabilization. Working closely with physicians, clinical staff, practice managers, and administrative teams, you will translate technology into practical workflows that improve efficiency and care delivery. The role combines field-based training, community engagement, workflow assessment, and cross-functional collaboration. You will become a trusted resource within strategic enterprise partner networks while identifying adoption challenges and opportunities for improvement. This is a part-time, 3-month contract role requiring a strong on-the-ground presence across practices and healthcare communities in Southern California.

Design and deliver bilingual Korean and English onboarding and training sessions for providers, clinical staff, and practice administrators through both in-person and virtual formats. Develop and maintain training materials, workflow documentation, quick-reference guides, and session recordings in both languages. Create role-specific training programs for physicians, medical assistants, front desk teams, and practice managers, including workshops, one-on-one coaching, and refresher sessions. Assess existing practice workflows, identify gaps and inefficiencies, and recommend tailored solutions aligned with each practice's specialty, care model, and value-based care requirements. Guide providers on clinical documentation, care gap workflows, quality measure tracking, and effective use of EHR functionality. Maintain active involvement throughout the first 30–90 days of onboarding, serving as a primary training and workflow resource for participating practices. Represent the organization at provider events, workshops, seminars, IPA meetings, and community gatherings while building trust through culturally relevant communication. Collaborate with Customer Success, Implementation, Provider Relations, Engagement, Product, and Partner Relations teams to coordinate training, address adoption barriers, and maintain continuity through post-launch stabilization. Track training completion, attendance, provider feedback, adoption metrics, and other KPIs, escalating risks with documented context and recommended action plans. Continuously improve training content and delivery methods based on provider feedback, adoption data, and field insights. Requirements: Fluent in both Korean and English, with the ability to conduct complete training sessions, workflow consultations, and written documentation in either language. Strong cultural competency and understanding of communication preferences within Korean healthcare provider communities. 2–5+ years of experience in customer training, clinical education, software onboarding, workflow consulting, or a related field, ideally within healthcare technology or SaaS. Demonstrated ability to design and facilitate effective training programs for adult learners with varying roles, responsibilities, and levels of technical comfort. Experience delivering group workshops, one-on-one coaching, webinars, virtual sessions, and other training formats. Familiarity with EHR systems and clinical workflows is strongly preferred, particularly experience in primary care environments. Ability to translate complex technology and platform functionality into clear, practical workflow guidance for clinical and operational audiences. Comfortable working directly with physicians, including MDs, DOs, NPs, and PAs, as well as practice managers and administrative staff. Experience conducting workflow assessments and producing implementation-ready workflow documentation. Strong presentation, facilitation, communication, and interpersonal skills. Proven ability to manage multiple field-based training engagements and partner sites simultaneously. Highly organized, self-directed, and capable of independently managing scheduling, training materials, follow-through, and reporting. Based in Southern California and able to travel locally approximately 80% of the time for practice visits, training sessions, community events, and partner meetings. Willingness and ability to travel for regional events and enterprise partner engagements as needed. Benefits: $40–$45 per hour. Part-time schedule of 30 hours per week. 3-month contract engagement. Field-based role with opportunities to work directly with healthcare providers and communities. Opportunity to contribute to workflow optimization and technology adoption within primary care environments.

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