Zscaler Admin

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Zscaler Admin based in India. This role is responsible for administering, optimizing, and supporting a global Zscaler environment across ZIA, ZPA, ZDX, and Zscaler Client Connector. You will help strengthen secure internet and private-application access while advancing zero-trust networking practices. The position combines day-to-day platform operations with security policy management, troubleshooting, monitoring, and continuous improvement. You will collaborate closely with networking, security, identity, and end-user computing teams in a highly interconnected environment. The role also offers opportunities to work with cloud platforms, automation, APIs, and infrastructure-as-code. Success requires strong technical judgment, attention to detail, and a customer-focused approach.

Maintain the operational health, performance, capacity, and efficient utilization of the global Zscaler platform, establishing relevant KPIs and monitoring practices. Configure and manage Zscaler Internet Access (ZIA), including URL access, cloud application controls, SSL inspection, and threat-protection policies. Analyze web traffic logs, alerts, and platform reports to identify security risks, performance issues, and opportunities for improvement. Participate in a global support queue, investigating and resolving incidents, service requests, and configuration changes while maintaining appropriate documentation. Support Zscaler Private Access (ZPA), including secure access to private applications, application segmentation, traffic forwarding, and application connector troubleshooting. Work with Azure and AWS environments to support ZPA application connector management and troubleshooting. Administer, maintain, and upgrade the global Zscaler Client Connector fleet across multiple operating systems, including posture settings, forwarding profiles, and tunnel configurations. Create and maintain technical documentation, operating procedures, and repeatable processes in a dynamic global environment. Collaborate with networking, security, identity, and end-user computing teams to implement policies and resolve complex technical issues. Contribute to platform improvements, automation, and operational efficiency while maintaining high standards of service, security, and reliability. Requirements Bachelor’s degree or college diploma in Computer Science, Information Technology, Networking, or a related discipline, or equivalent professional experience. 1–3+ years of hands-on experience administering and configuring Zscaler products in multi-cloud environments. Strong understanding of large interconnected networks, DNS, and fundamental network troubleshooting principles. Practical knowledge of Zscaler technologies, particularly ZIA, ZPA, Zscaler Client Connector, and related security controls. Familiarity with cloud environments such as AWS and Azure, including basic automation and infrastructure-as-code concepts using technologies such as CloudFormation, ARM, Bicep, or Terraform. Programming proficiency in at least one language such as Python, JavaScript, Java, .NET, or a similar language. Understanding of system flow diagrams, data processing concepts, telecommunications principles, and applicable data privacy requirements. Experience with Zscaler APIs, Zidentity, CI/CD practices, Git, or Visual Studio is advantageous. Zscaler certifications such as ZDNA or ZDTE are desirable but not mandatory. Strong analytical, troubleshooting, research, and problem-solving skills, with the ability to make sound decisions in high-pressure or emergency situations. Excellent written and verbal communication skills, including the ability to explain technical concepts in clear, user-friendly language. Strong documentation and technical-writing capabilities, with exceptional attention to detail. Ability to prioritize work, manage multiple tasks independently, meet deadlines, and maintain ownership in a fast-paced, high-volume environment. Collaborative and service-oriented mindset, with a strong commitment to customer satisfaction, professionalism, and high-quality delivery. Benefits Full-time opportunity based in India. Opportunity to work with a global Zscaler environment supporting secure access and zero-trust networking. Exposure to ZIA, ZPA, Zscaler Client Connector, cloud platforms, automation, APIs, and infrastructure-as-code technologies. Opportunities for continuous technical and professional development in networking, cloud security, and cybersecurity. Collaboration with globally distributed networking, security, identity, and technology teams. Career growth opportunities within a technology-focused environment. Employee development initiatives, mentorship opportunities, and professional learning programs. Competitive benefits package, including healthcare and related employee support programs. Paid time off and opportunities to participate in employee and community initiatives. Employee resource groups and programs designed to encourage collaboration, inclusion, and professional development.

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