Aircall (lever) Opportunities

About The Role

Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.

Our momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.

Aircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines. At Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.

How we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.

Key responsibilities

Customer Insights & Product Development

• Meet directly with customers to gather feedback, discuss pain points, and validate potential improvements.

• Synthesize qualitative and quantitative feedback into clear opportunities, and translate them into product recommendations that shape the roadmap.

• Partner with Product, Design and Engineering to define requirements and prioritize enhancements that improve user experience and agent efficiency.

• Align dependencies and facilitate tradeoff discussions with stakeholders across product areas.

• Follow the development cycle end-to-end to ensure we ship the best possible experience in an agile manner.

• Contribute to Knowledge Base articles, FAQs and product demos to support launches and go-to-market.

Product Analysis & Optimization

• Gather and synthesize usage and performance data from multiple sources (interaction logs, analytics, customer feedback).

• Identify patterns, bottlenecks and opportunities in product workflows, and turn them into more intuitive experiences.

• Use modern data tools and, where relevant, AI/LLM-based approaches to enrich analysis and uncover deeper insights.

Monitoring & Performance

• Research, recommend and help implement tools and frameworks for tracking key product metrics (e.g. latency, reliability, usability).

• Collaborate with teams to define and monitor KPIs aligned with product goals.

• Help set up dashboards, alerts and reports to support ongoing performance evaluation and decision-making.

Qualifications And Requirements

• Master's student from an engineering or business school or university.

• Fluent in English.

• Comfortable running customer conversations — asking good questions, listening carefully, and following up.

• Comfortable working across teams, aligning dependencies and navigating tradeoffs with peers and stakeholders.

• A first experience (internship) in a product or project team is a plus.

• Knowledge of SaaS, product development cycles, and our business is a plus.

Additional information

Why join us?

🚀 Key moment to join Aircall in terms of growth and opportunities 💆‍♀️ Our people matter, work-life balance is important at Aircall 📚 Fast-learning environment, entrepreneurial and strong team spirit 🌍 45+ Nationalities: cosmopolite & multi-cultural mindset 💶 Competitive salary package & benefits

DE&I Statement: At Aircall, we believe diversity, equity and inclusion – irrespective of origins, identity, background and orientations – are core to our journey.

We pride ourselves on promoting active inclusion within our business to foster a strong sense of belonging for all. We’re working to create a place filled with diverse people who can enrich and learn from one another. We’re committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to develop and thrive.

We will constantly challenge ourselves to make sure that we live up to our ambitions around diversity, equity and inclusion, and keep this conversation open. Above all else, we understand and acknowledge that we have work to do and much to learn.

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• Master's student from an engineering or business school or university.

• Fluent in English.

• Comfortable running customer conversations — asking good questions, listening carefully, and following up.

• Comfortable working across teams, aligning dependencies and navigating tradeoffs with peers and stakeholders.

• A first experience (internship) in a product or project team is a plus.

• Knowledge of SaaS, product development cycles, and our business is a plus.