Listen Labs (ashby) Opportunities

Full Job Description

TL;DR: We’re hiring for our Insights team to help our customers unlock the full value of Listen Labs. You’ll partner directly with product, research, and marketing leaders at some of the world’s most innovative companies to translate insights into decisions.

Background

Listen Labs is an AI-powered research platform that helps teams uncover insights from customer interviews in hours — not months. We help customers analyze conversations, surface themes, and make faster, smarter product decisions.

Company highlights — entirely product-led:

• World-Class Team: Founded by serial entrepreneurs (previous AI exit), former co-founders, and talent from Jane Street, Twitter, Stripe, Affirm, Bain, Goldman Sachs, and many more Sequoia-backed startups (plus IOI/ICPC backgrounds).

• Hypergrowth: We're a fast-growing team backed by top-tier investors that's grown several-fold in the past year, and we're set on multiplying that again. We move fast, care deeply about craft, and love working with people who take ownership.

• Traction: Rapid growth across segments with enterprise wins at Google, Microsoft, Nestlé, and P&G.

• Performance: Industry-leading win rate driven by a highly differentiated product.

• Market Validation: Consistently winning customers across all segments with over six-figure lands that lead to quick expansions.

• Viral Product: Interviews are shared with tens of thousands of viewers, fueling PLG, organic expansion, and daily inbound from Fortune 500s.

What You’ll Do

• Analyze qualitative and quantitative data, ensure quality assurance, and support the creation of insights briefs and presentations that deliver actionable insights.

• Become an expert on the Listen platform, advocating for best practices, quota structure, and platform utilization for analysis.

• Serve as a strategic partner — proactively identifying opportunities to utilize the platform to address customer needs.

• Support team members with onboarding new customers, supplementing training, and helping customers troubleshoot within the platform.

• Identify opportunities for process, workflow, and product improvements to enhance the team and client experience.

• Collaborate with internal teams (Product, Recruitment Ops, Engineering, Sales) to champion the customer perspective and influence roadmap priorities.

• Move fast — balancing high-quality craft with rapid iteration and experimentation.

Who You Are

• 2+ years of experience in client-facing market research or insights roles.

• Intrinsically motivated with a high attention to detail and organizational skills.

• Comfortable working across qualitative and quantitative inputs, identifying which methodology would be best suited for business objectives.

• Strong communicator who can simplify complex ideas and work across teams.

• Curious, analytical, and relentlessly focused on helping customers succeed.

• Thrives in ambiguity and fast-changing environments — no passengers, no politics.

Life at Listen Labs

• Competitive Compensation: We're backed by world-class investors, including Sequoia Capital, Ribbit, and Conviction, alongside Evantic, AI Grant, and Pear VC, and offer competitive compensation packages with meaningful equity ownership in a market where over 30B has been created in adjacent industries (Medallia, AlphaSense, GLG, Ipsos, Kantar). Our Sequoia partner, Bryan Schreier, was the first investor in Qualtrics—a $12B company tackling similar problems to ours.

• The range for this role is $85,000 – $110,000 base. Actual compensation is influenced by a wide array of factors, including but not limited to skill set, experience, and work location. If this range doesn't match your expectations, we still encourage you to apply.

• Benefits that Support You: Comprehensive healthcare and dental coverage, flexible time off to recharge, and an environment that values balance and trust.

• Room to Grow: As an early member of the team, you’ll have the opportunity to take on new responsibilities, shape processes from scratch, and grow alongside the company. We value people who want to stretch beyond their role and build something lasting.