Opportunities from Capgemini Insurance Careers

Full Job Description

🌟 Join a New Project with One of the Largest Insurance Groups in the World

Position: Customer Care Representative

Location: On-site (Aguascalientes) | Prol. Gral. Ignacio Zaragoza #4200, Trojes de Alonso

Schedule: Must be available to work a flexible schedule, including weekends. This is a 5-day workweek with 2 days off, with shifts scheduled within business operating hours.

🚀 About the Opportunity

We’re launching a new and exciting project with one of the United States’ largest insurers—part of a globally recognized insurance group. With over US$25 billion in premiums, 19 million policies, and a presence in all 50 states, our client is a trusted name in financial services and protection.

This is a unique opportunity to be part of a growing team from the ground up, contribute to meaningful work, and build a long-term career in a dynamic, supportive environment.

Key Responsibilities

💼 What You’ll Do

As a key member of our Customer Service team, you’ll:

• Respond to inquiries related to insurance policies and coverage
• Resolve moderately complex issues with empathy and professionalism
• Interpret policy details and make informed decisions within defined authority limits
• Communicate across multiple platforms while navigating internal systems
• Document interactions and escalate unresolved cases when needed
• Collaborate with departments like Claims, Underwriting, and Policy Support
• Identify trends and suggest process improvements
• Stay up to date on compliance, legal requirements, and product updates

Requirements

🎯 What We’re Looking For

• High School Diploma or equivalent (required)
• Fluent English
• 1–3 years of customer service experience
• Call Center experience highly desirable
• Strong computer skills and ability to work across systems
• Availability to work on-site

Bonus Points For:

• Experience in insurance or a related field

Benefits

🎁 What We Offer

We believe in rewarding great work and investing in our people. You’ll enjoy:

• Competitive salary and annual performance-based bonus
• Grocery & Restaurant Vouchers
• Major Medical Insurance
• Life Insurance
• Career development and continuous training
• A collaborative, inclusive culture within a globally respected organization

🌱 Why Join Us?

This is more than just a job—it’s a chance to be part of a new initiative, shape the future of customer experience, and grow alongside a team that values your voice and contributions. If you're ready to make an impact and build something meaningful, we’d love to hear from you.

Qualifications And Requirements

Entry level

Entry level