Opportunities from Hinge Health (ashby)

ABOUT THE ROLE As part of Hinge Health's clinical care team, Registered Dietitians provide Medical Nutrition Therapy and behavior-change coaching to members managing digestive health conditions, via telehealth video visits and in-app messaging. You'll work within an interdisciplinary care team to deliver evidence-based nutrition therapy and support members through their care journey. The role is called “Flex Registered dietitian” for a reason - your flexibility and resilience is critical!

• You thrive in situations requiring you to constantly adapt and evolve. Change is not a scary word to you, and you want to continually improve yourself, your profession, and healthcare as a whole.
• Our Flex hour model: As a non-exempt employee, you will be scheduled to work between 25-40 hours/week (with optional overtime if offered), which fluctuates depending on member needs. You will be notified of your schedule outlook at least one month in advance and fully confirmed 2 weeks in advance.
• You embrace technology-forward care delivery, utilizing telehealth, in-app messaging, and a variety of digital tools to serve members at significant scale. WHAT YOU'LL DO
• Provides Medical Nutrition Therapy to members based on state(s) licensure and based on the member’s primary concern, including but not limited to: Crohn’s Disease, Ulcerative Colitis, Irritable Bowel Syndrome, Diverticulitis, Chronic Constipation or Diarrhea, Gastroparesis, Elimination Diets, FODMAP Diet, Food Allergies and Intolerances, SIBO, Malnutrition, and common digestive symptoms (including reflux, bloating, gas, constipation, and diarrhea).
• Deliver time-bound, goal-driven, impactful coaching through a series of video visits focused on behavior change, habit formation, and lifestyle adjustments for members with digestive conditions. Supplement video visits with personalized, goal-oriented in-app messaging that reinforces progress and maintains continuity between sessions.
• Leverage the Hinge Health technology platforms to make strategic, effective coaching decisions that drive health goal attainment and meaningful member outcomes.
• Collaborate within the care team to ensure a seamless, coordinated member experience and respond to clinician referrals for Medical Nutrition Therapy. Accurately complete all required processes and updates in the member journey, including video visit notes and clinical escalations to established clinical standards.
• Build strong relationships and rapport with members. Listen to and adapt to each member's unique circumstances, supporting them in staying accountable to their goals and healthy lifestyle changes, while keeping members focused and engaged within Hinge Health activities.
• As the front line of our product and member experience, critically assess our coaching approaches, synthesize and relay member trends, insights and feedback to the Product and Clinical Operations teams. WHAT WE'RE LOOKING FOR
• Member-Centered Mindset: High emotional intelligence and top tier coaching skills to help members understand their relationship to movement and connect them to the Hinge Health program in a meaningful manner. Excellent communicator via live interactions (video visits) and asynchronous in-app messaging.
• Quality at Scale: Track record of delivering high quality coaching to a large caseload, consistently meeting metrics for coaching quality, member outcomes, and efficiency.
• Adaptability & Initiative: Demonstrates change agility and a growth mindset amidst ongoing coaching practice and program changes in a fast-paced environment. High aptitude for technology, troubleshooting, and learning new features and tools.
• AI-Enabled Care: Comfortable working alongside AI-powered tools while maintaining personalized, human-centered communication. Critically evaluates AI-generated outputs, applies professional judgment, and ensures the member experience reflects highest quality standards. BASIC QUALIFICATIONS
• Bachelor's degree
• Registered Dietitian certification through CDR
• Proof of active, required unrestricted state licensure
• 1+ year of relevant clinical experience
• Experience with large caseloads
• Technologically savvy, able to pick up new technology quickly and seamlessly. We make updates to our app often!
• Demonstrated prior experience working with behavior change or chronic disease management, including but not limited to digestive health, MSK, diabetes, weight loss & nutrition, mental health
• Must be able to deliver telehealth services in a private, professional space with reliable, strong internet connectivity and within the United States
• Outstanding interpersonal and communication skills, specifically, the ability to engage in a dynamic and clear verbal and written conversation
• Self-directed, highly organized, and ability to multitask
• Serve as a visible member of our care team, which requires your name and photograph/likeness to appear in our product and associated marketing materials
• Flexibility to work with variable individual schedules across multiple time zones, within the designated hours of 7am - 10pm CST including some evening hours.
• Comfortable with flex, non-exempt scheduling (25–40 hrs/week, schedule confirmed ~2 weeks in advance, outlook ~1 month out) PREFERRED QUALIFICATIONS
• Master's in Dietetics or Human Nutrition
• Multi-state licensure
• Bilingual (Spanish - verbal & written with the ability to pass a competency exam)
• Additional certifications in orthopedics, pain science, women's health or related specialties
• Ability to work weekends ABOUT HINGE HEALTH At Hinge Health, we’re using technology to scale and automate the delivery of healthcare – starting with musculoskeletal (MSK) conditions, which affect over 1.7 billion people worldwide. With an AI-powered human-centered care model, Hinge Health leverages cutting-edge technology to improve outcomes, experiences and costs to help people move beyond their pain. The platform addresses a broad spectrum of MSK care – from acute injury, to chronic pain, to post-surgical rehabilitation – through personalized, evidence-based care. As the preferred partner to 60+ health plans, PBMs and other ecosystem partners, Hinge Health is available to over 20 million people across more than 2,800 employers. The company is headquartered in San Francisco with additional offices in Montreal and Bangalore. Learn more at http://www.hingehealth.com http://www.hingehealth.com. WHAT YOU’LL LOVE ABOUT US
• Inclusive healthcare and benefits: On top of comprehensive medical, dental, and vision coverage, we offer employees and their family members help with gender-affirming care, tools for family and fertility planning, and travel reimbursements if healthcare isn’t available where you live.
• Planning for the future: Start saving for the future with our traditional or Roth 401k retirement plan options which include a 2% company match.
• Modern life stipends: Manage your own learning and development.
• Grow with us: Grow with us through discounted company stock through our ESPP with easy payroll deductions. CULTURE & ENGAGEMENT Hinge Health is an equal opportunity employer and prohibits discrimination and harassment of any kind. We make employment decisions without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran status, disability status, pregnancy, or any other basis protected by federal, state or local law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. We provide reasonable accommodations for candidates with disabilities. If you feel you need assistance or an accommodation due to a disability, let us know by reaching out to your recruiter. By submitting your application you are acknowledging we are using your personal data as outlined in the personnel and candidate privacy policy. Beware of Phishing Attempts: We’ve noticed an increase in phishing where fraudsters impersonate employees and send fake job offers to steal sensitive information. We’ll never ask for financial details during the hiring process and only use “@hingehealth.com http://hingehealth.com” emails. If you receive a suspicious offer, stop communication and report it to the US FBI Internet Crime Complaint Center. To verify an email from our recruiting team, forward it to security@hingehealth.com. Beware of Phishing Attempts: We've noticed an increase in phishing where fraudsters impersonate employees and send fake job offers to steal sensitive information. We'll never ask for financial details during the hiring process and only use "@hingehealth.com http://hingehealth.com" emails. If you receive a suspicious offer, stop communication and report it to the US FBI Internet Crime Complaint Center. To verify an email from our recruiting team, forward it to security@hingehealth.com https://app.ashbyhq.com/admin/organizational-settings/theme#.