Opportunities from jobgether (lever)

Current verified opportunities discovered from jobgether (lever).

Browse categories Browse countries Organizations

Keyword

Country

Director of Customer Success & Onboarding

Jobgether

⌖ Canada Remote Posted 2 weeks ago

Apply Now ↗ Official source ↗ Full page view

CountryCanada

Job typeJob

Work / event modeRemote

DeadlineNot specified

About this job

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Director of Customer Success & Onboarding based in

Responsibilities & complete job details

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Director of Customer Success & Onboarding based in the Canada. This senior leadership role owns the customer journey across North America, from implementation and onboarding through long-term retention and expansion. You’ll build and scale a unified Customer Success and Onboarding organization within a rapidly growing SaaS environment. The position carries direct responsibility for regional net revenue retention and customer experience outcomes. You’ll establish scalable coverage models, operating processes, playbooks, metrics, and escalation frameworks across a diverse customer portfolio. You’ll partner closely with commercial, product, support, and technology teams to improve implementations and remove customer friction. You’ll also help shape AI-powered systems that strengthen onboarding, account health monitoring, and proactive risk management. With high autonomy and regular customer and team travel, this role is designed for an experienced leader who thrives on ownership, complexity, and measurable impact.

About Jobgether

Jobgether is the organization associated with this verified listing. JobOpportunity keeps the original authoritative source attached to every record so applicants can verify final requirements directly.

Source-first verification. JobOpportunity helps you discover and organize opportunities. Always confirm final eligibility, compensation/funding, dates and application instructions on the official source before submitting.

More ways to save

Discover deals, coupons and free courses on our sister site.

Explore DealVorio