Opportunities in Canberra, Australia

Full Job Description

Apply advanced diagnostic and troubleshooting expertise to quickly identify the cause(s) of issues to quickly identify the cause of issues. Decommission hardware for complex changes and/or systems with complex interactions (e.g., upgrading entire racks) following standard procedures. Delegate hardware installation, deployment, and/or replacement work to technicians wthin the tem whilst providing expert guidance for preparing, staging, setting up, and performing startups and shutdowns (e.g., racks, hard drives, routers, switches). Ensure quality execution as defined by organizational standards, coordinating downtime, and keeping relevant stakeholders informed of work status to minimize downstream rework. Assist and provide guidance to technicians to complete challenging or complex tasks and escalate issues as needed. Ensure that technicians are performing post-execution quality checks and verifying that grounding, staging, labeling, and cabling are set up in compliance with safety protocols, deployment standards, and planned Network Design Tasks (NDTs). Verify security compliance for decommissions and processes data-bearing devices for destruction. Maintain an awareness of Key Performance Indicators (KPIs) through dashboards and/or monthly performance discussions. Train and mentor technicians through on-the-job training and by providing direct guidance on specific tasks. Attend, conduct, or assist in conducting daily safety briefings, completes required safety training, provides guidance to technicians to facilitate compliance with safety procedures (e.g., Personal Protective Equipment (PPE) usage, equipment use, lifting, electrical hazards, ladder/rolling stair use). Take pride and a sense of accountability for the service quality, completeness, and resulting user experience. Embody our culture and values. High School Diploma, GED, TAFE Diploma or equivalent and basic knowledge of computer hardware and components AND 2+ years' industry work experience supporting IT equipment or hardware related technology. These requirements include, but are not limited to the following specialized security screenings: Citizenship Verification: This position requires verification of Australian Citizenship to meet federal government security requirements. This includes verification of a current Australian Passport. NV1/2, PV Clearance Assessment: This position may require an enhanced background check conducted through the Australian Government Security Vetting Agency. Associate Degree in Computer Science or other field and/or equivalent industry work experience. 3+ years' industry work experience supporting IT equipment or related technology. 2+ years' industry work experience working in a production, mission-critical 24x7x365 data center environment.